关于

行为经济学与人类体验的交汇点，由此诞生了 Renascence 咨询公司。

现正招聘

加入我们的团队，一起重塑世界体验品牌的方式。

查看开放岗位 →

公司

与我们共同成长

联系我们

服务

为企业品牌提供全面的客户体验和管理咨询。

所有服务

探索 Renascence 提供的全方位客户体验和管理咨询服务。

浏览所有服务 →

核心业务

专家

解决方案

转化为可衡量的成果。" is smooth, authoritative, and perfectly captures the source meaning and tone.通过结构化解决方案，将 CX 愿景转化为可衡量的成果。

所有解决方案

探索我们提供的所有 CX 解决方案。

浏览解决方案 →

战略与治理

设计与交付

文化与体验

行业

跨越十年的客户体验转型，赋能本地区最具代表性的行业。

所有行业

了解我们如何服务各大行业。

浏览行业 →

建筑环境

金融与科技

人员与流动性

产品

Renascence专有的工具、平台和AI，赋能客户体验转型。

所有产品

探索 Renascence 的完整产品生态。

浏览产品 →

人工智能与技术

学习与游戏

平台与工具

AI 产品

观点

Renascence：客户体验前沿的洞察、研究和对话。

阅读体验日志关于CX、行为与转型的文章和研究。观看与收听体验蓝图我们的CX与行为视频播客。精选CX新闻CX行业重要新闻，去芜存菁。

最新文章

最新剧集

最新新闻

中心

免费工具、模板和资源，助您提升客户体验实践。

新 · 宣言

破釜沉舟。十大美德。绝无借口。——阅读我们为勇敢的咨询顾问撰写的宣言。

开始阅读 →

AI 工具

免费工具

学习资料

文化

How we work

A way of working that leaves you stronger

Every engagement follows the same arc — diagnose, design, ship, transfer — built on behavioral evidence and AI-accelerated, human-led delivery.

01 —The arc

Four phases, one outcome: change that sticks

01

Diagnose

We map the journey end to end, instrument the moments that matter, and find where experience is quietly costing you growth — with evidence, not opinion.
02

Design

We redesign the highest-leverage moments using behavioral science, prototype them fast, and validate with real customers before anyone builds.
03

Ship

We work alongside your team to put change into production — process, tooling, scripts, and AI — so it survives contact with the real world.
04

Transfer

We embed the skill, hand over the frameworks and tools, and certify your people so the capability stays long after we've gone.

02 —How we operate

Principles that govern the work

01

Evidence-led

Every recommendation is grounded in how people actually decide — and measured against the numbers it's meant to move.
02

AI-first, human-in-the-loop

René and our tooling do the heavy lifting; your experts make the calls. Speed without losing judgment.
03

Built to be left

We optimize for your independence. Success is you not needing us.

FAQ

Frequently asked questions

Diagnostics run 3–6 weeks; full transformation programs run 3–9 months depending on scope. We sequence the work so you see value early.

Both. Most programs are embedded — we work alongside your team — with an advisory layer for leadership. We transfer skill throughout.

Twelve, from real estate and banking to hospitality, healthcare, retail and government. Our behavioral methods travel across all of them.

We use René and applied data science to accelerate research, journey analysis and scoring — always with a human reviewing and approving the output.

Ready when you are

See what the first 30 days could look like