About
The consultancy born at the intersection of behavioral economics and human experience.
COMPANY
Services
Comprehensive CX and management consulting for enterprise brands.
CORE
Solutions
Structured solutions that turn CX ambition into measurable outcomes.
STRATEGY & GOVERNANCE
DESIGN & DELIVERY
Industries
A decade of CX transformation across the region's defining sectors.
BUILT ENVIRONMENT
FINANCE & TECH
Products
Proprietary tools, platforms, and AI that power CX transformation.
LEARNING & FRAMEWORKS
Opinion
Insights, research, and conversations at the frontier of CX.
Hub
Free tools, templates, and resources to advance your CX practice.
AI TOOLS
FREE TOOLS
The Renascence Ecosystem
A connected ecosystem of AI, platforms, toolkits and certification — built from a decade of customer experience work, so the science of behavior reaches far beyond any single engagement.
01 — The Ecosystem
Every Renascence product was born from insight gained in real client engagements — then built to put behavioral CX into the hands of teams everywhere.
René Studio designs the experience. Mysterya measures it in the field. René AI brings behavioral intelligence to daily work. REBEL gives teams the language and tools of behavioral CX. Compass CX provides the framework. Together, they form a continuous improvement ecosystem.
AI CX design platformMap journeys, score every moment with EXIS, find the behavioural fix and hear live customer feedback, then turn it into a roadmap. One AI studio for the whole experience.
Mystery audit platformDesign the audit, send auditors out with their own app, check every visit for quality and give clients live results with the photos behind each score, and actions their teams can close.
02 — Digital Platforms
Beyond our flagship products, a growing suite of digital platforms and tools — many of them free — puts behavioral CX to work the moment you need it.
03 — The CX Toolkit
The same models we use on client work, built into tools you can run today. Make the case, find your baseline, set the direction and design the organisation to deliver it.
Build the business case for customers and for the people who serve them.
Quantify the business impact of CX improvements.
Calculate the ROI of employee-experience initiatives.
An honest baseline, then a scope that turns the gaps into work.
Assess CX maturity across 12 building blocks, scored on a 10-level scale.
Build a practical, editable scope from the outcomes your organisation needs.
A vision people remember, and the customers it is written for.
Craft a compelling customer-experience vision with the xGravity Framework.
Design and define your customer archetypes.
Structure every department and size every team from the real workload.
Right-size any department with roles, headcount and org structure.
Calculate full-time-equivalent staffing from real workload.
04 —FAQ
See them in action
Tell us what you're trying to improve and we'll point you to the fastest path.
