Every visit. Every location. Scored, evidenced, acted on.
Mysterya runs mystery shopping and experience audits from the first questionnaire to the last closed action. Probe designs and runs the programme, auditors work from their own app, and Echo shows clients live results with the photos and notes behind every score.
01 —Overview
What is Mysterya?
Mystery shopping and experience audits, end to end
Mysterya is the mystery audit platform built by Renascence. It covers the whole programme in one place: setting up brands and locations, writing the questionnaire, planning waves, booking auditors, fieldwork with photo evidence, quality review, scoring, release and the actions that follow.
It is made of four connected apps. Probe is where a programme is designed and run. The Auditor app is where shoppers accept visits, follow the briefing and capture evidence. Echo is the client dashboard. The Console is where Mysterya keeps the network, quality and billing in order.
Questionnaires follow a written audit doctrine, so every check is clear, answerable and fairly weighted. Each submitted visit is checked for quality before it counts, and every failure on a check that matters turns into an action with an owner and a due date.
Probe, Echo, the Auditor app and the Console, on one set of data.
written rules behind every questionnaire, check and weight.
English and Arabic throughout, for clients and auditors.
02 —Inside the product
Everything it does, as it really looks.
Design and run the programme.
Probe is the programme studio. Set up assets, brands and locations, write the questionnaire with AI or import your own, set the scoring model, then plan each wave and book auditors.
- AI questionnaire writer that follows the audit doctrine
- Scoring model with weights, critical and fatal checks
- Wave planning with visit counts and fees per scenario
- Review every submission before it is released
Fieldwork that holds up.
Auditors get a phone app and a web app. They accept offers, read the briefing, answer every check on site and attach photos that carry time and location.
- Visit offers, briefing and questionnaire preview
- Photos resized on the phone and stamped with time and place
- Answers save as they go, even on a weak signal
- Earnings, payouts and referrals in one profile
Every visit is checked before it counts.
Each submission runs through automatic quality checks before a reviewer sees it: answers that contradict known facts, reused photos, rushed timings, visits outside the location and answers given in a straight line.
- Automatic flags on every submitted visit
- Reviewer decisions: approve, revise, reject or escalate
- An auditor quality score from real visit history
- Integrity cases for duplicate photos and shared devices
Results clients can act on.
Echo is the client dashboard. Scores by brand, location, area, stage and check, with a drill-down from any number to the visits, comments and photos behind it.
- Overview, explore cross-tabs and drill-downs
- Evidence gallery with marked-up photos
- Filters by programme, wave, brand, country and location
- PowerPoint and CSV exports, and scheduled reports
Failures turn into owned actions.
When a check that matters fails, Mysterya raises an action for the right department, with a due date and a written recommendation. Repeated or widespread failures are grouped, and the next visit confirms whether the fix worked.
- Fatal failures within 48 hours, critical within 14 days
- Recurring and brand-wide issues grouped into one ticket
- Recommendations written from the evidence
- Next visit verifies the fix and reopens it if not
Ask your results a question.
Ask is an AI chat over the programme data in Echo. It answers in plain language from the real scores, checks and actions, limited to what each person is allowed to see.
- Answers grounded in the live results
- Respects brand and location access
- Share conversations with your team
- Also reads guest NPS and CSAT feedback
03 —How it works
From first setup to results.
Set up
Add your brands and locations, and the scenarios you want to audit.
Write
Write the questionnaire with AI or import your own, and set the scoring model.
Field
Plan the wave, book auditors and collect evidenced visits.
Review
Check every visit for quality, then release the wave to Echo.
Act
Actions reach the right teams, and the next wave shows whether they worked.
04 —More screens
A closer look.
05 —Also included
Built for real programmes.
06 —Who it's for
Built for teams like yours.
FAQ