The full record
News archive
Every story we've published, by date. Search the headlines, filter by category, or jump to a specific date range.
Datesto
41 stories in Customer Service
28 October 20261
11:17Cloudonix推出OPBX联络中心，整合人工坐席与AI语音智能体Customer Service23 October 20262
16:18美国邮政员工操纵数据致客户服务绩效指标失真Customer Service13:28Gartner预测：到2029年约三分之一因AI被替代的员工将被重新聘用Customer Service22 October 20261
09:28阿曼社会保障基金推出智能联络中心，统一会员咨询入口Customer Service21 October 20261
11:50佐治亚州推出聊天机器人，助居民办理州级服务Customer Service18 October 20261
16:18Doors Plus将呼叫中心与门店通信统一至8x8云平台，成本据报降50%Customer Service17 October 20261
14:27Bandwidth与Salesforce扩大合作，支持原生联络中心全球推广Customer Service14 October 20262
10:48AI上下文处理不佳促使亚太消费者放弃客服聊天Customer Service08:49Telstra部署AI智能体以满足客户服务保障条款Customer Service13 October 20263
16:26Hotel Bethlehem承诺“真人承诺”：客服岗位永不使用AICustomer Service15:26加州新规:要求企业提供便捷转人工客服通道Customer Service12:42ServiceNow推出独立AI服务台Flow，支持Teams、Slack与邮件Customer Service12 October 20262
14:36波士顿洛根机场启用AI全息客服Amelia，解答旅客问询Customer Service13:41Zendesk推出实时语音翻译功能，原生集成至Contact Center平台Customer Service11 October 20263
19:11Trellist推出AI访谈法，结合行为数据提升直效营销转化Customer Service14:31Twilio加码亚太布局,押注企业AI客服需求增长Customer Service08:22Salesforce代理型AI新品：Dreamforce八大更新与CX治理要点Customer Service9 October 20261
19:11Stonly推出业务流程智能体，自动化处理复杂客服流程Customer Service8 October 20262
18:16联络中心AI采购转向治理与员工适配:ISG、Telstra、Cresta、ScorebuddyCX释放新信号Customer Service08:16LG Uplus发布“AI原生联络中心”战略,旨在消除客户等待时间Customer Service7 October 20261
13:37路易维尔水务部署实时翻译技术，提升非英语客户服务体验Customer Service6 October 20262
13:36TTEC推出CARES质量情报指标,衡量客户真实体验Customer Service12:51ElevenLabs CEO谈估值220亿美元、IPO时机与AI语音披露Customer Service5 October 20261
12:42UJET警示:联络中心AI部署速度超过治理建设Customer Service4 October 20262
09:49AI客服代理存漏洞:可被绕过MFA并窃取OTPCustomer Service07:26联络中心AI：从概念验证迈向可核实运营成效Customer Service3 October 20261
18:15德国信贷银行(DKB)采用Pega AI技术处理客户邮件Customer Service2 October 20263
17:20Sprinklr Service新增自主评估功能,推动AI从可解释性转向保障机制Customer Service12:39原著AI SaaS全面升级:中小旅游平台调度效率提升30%、客服成本降40%Customer Service12:06CardCash部署AI客服工具,查询响应时间缩短超90%Customer Service1 October 20263
15:25Zendesk推出专项化AI代理，聚焦客户服务具体任务Customer Service14:29Pegasystems为代理型客户服务定价,买家需关注细则Customer Service07:58Chewy:AI预计到2027财年节省5000万美元成本Customer Service7 September 20261
14:12人工智能客服满意度：约一半消费者更看重解决速度而非真人感Customer Service4 September 20261
16:41eGain财年营收增3%，AI客服营收增20%，获Gartner知识管理魔力象限“领导者”Customer Service20 August 20261
18:13Genesys智能体式AI战略：治理与问责置于核心Customer Service10 August 20264
12:43Salesforce以36亿美元收购AI客服平台Fin，强化AgentforceCustomer Service12:17Salesforce据报洽购AI原生客服平台，加码智能体式AI布局Customer Service10:24ServiceNow二次上调订阅收入预期,AI工作流需求成主因Customer Service05:50Uber裁减客服团队并归因于AI自动化技术应用Customer Service3 August 20261
20:40AT&T通话摘要功能：客服透明度与首次解决率的新基准Customer ServiceStay ahead of CX
Get the signal, not the noise.
The Journal, Experience Loom and the stories shaping CX — straight to your inbox.