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Case Study · Real Estate Customer Experience & Digital Transformation

Emaar Properties。提升地产销售亭的转化力、体验和设计

Emaar委托我们评估其现有自助服务终端的有效性,并提出一套改进方案或模型,使其成为房地产销售自助服务终端的行业标杆。

SalesCustomer ExperienceConversion
Client
Emaar
Industry
Real Estate Customer Experience & Digital Transformation
Date
2024-09-09
Timeline

01The Impact

The results, up front.

New Kiosk Model
1
A better, more functional & customer-centric sales kiosk
Timeline
3
Months of data was considered, including Wi-Fi, Heat & Journey Sensors & more
Hypotheses
7
More than 7 various hypotheses were confirmed or excluded

Zoning laws We created zoning laws that were tied with the content of the kiosk. Four zones (proximity, transition, experience, conversion) where every touchpoint has its role. Layout laws Layout laws based on zoning laws that prescribed what should be placed where and why to ensure the goals for each zone (invite, impress, convince, convert) are accomplished. A new sales kiosk model A model that considered the traffic flow in Dubai Mall, behavioral biases and fears of people, existing flaws of the kiosk and future sales and operational goals of Emaar Properties.

02 — The Challenge

Where they started.

Emaar Properties asked us to support in researching the efficacy of their current sales kiosk. Renascence team used a few frameworks, tech and libraries to investigate the property sales kiosk and come up with recommendations.

03What We Did

The work.

01

Using anonymous data collection systems we ran a test an…

Using anonymous data collection systems we ran a test and studies consumer journeys at Emaar's sales kiosk in The Dubai Mall.

04 — Approach & Methodology

How we got there.

CX Consultant

05In Practice

Project samples.

Emaar project sample 1
Emaar project sample 2
Emaar project sample 3
Emaar project sample 4
Emaar project sample 5
Emaar project sample 6
Emaar project sample 7
Emaar project sample 8
Emaar project sample 9
Emaar project sample 10

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