About

The consultancy born at the intersection of behavioral economics and human experience.

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COMPANY

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Services

Comprehensive CX and management consulting for enterprise brands.

ALL SERVICES

Explore the full range of CX & management consulting services.

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CORE

SPECIALIST

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

ALL SOLUTIONS

Explore every CX solution we offer.

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STRATEGY & GOVERNANCE

DESIGN & DELIVERY

CULTURE & EXPERIENCE

Industries

A decade of CX transformation across the region's defining sectors.

ALL INDUSTRIES

See how we work across every sector.

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BUILT ENVIRONMENT

FINANCE & TECH

PEOPLE & MOBILITY

Products

Proprietary tools, platforms, and AI that power CX transformation.

ALL PRODUCTS

Explore the full Renascence product ecosystem.

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AI & TECHNOLOGY

LEARNING & GAMES

PLATFORMS & TOOLS

AI PRODUCTS

Opinion

Insights, research, and conversations at the frontier of CX.

ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Latest episodes

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Hub

Free tools, templates, and resources to advance your CX practice.

NEW · MANIFESTO

Burn the Deck. Ten Virtues. Zero Excuses. — read our manifesto for the brave consultant.

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AI TOOLS

FREE TOOLS

LEARNING

CULTURE

How we work

A way of working that leaves you stronger

Every engagement follows the same arc — diagnose, design, ship, transfer — built on behavioral evidence and AI-accelerated, human-led delivery.

01The arc

Four phases, one outcome: change that sticks

01

Diagnose

We map the journey end to end, instrument the moments that matter, and find where experience is quietly costing you growth — with evidence, not opinion.
02

Design

We redesign the highest-leverage moments using behavioral science, prototype them fast, and validate with real customers before anyone builds.
03

Ship

We work alongside your team to put change into production — process, tooling, scripts, and AI — so it survives contact with the real world.
04

Transfer

We embed the skill, hand over the frameworks and tools, and certify your people so the capability stays long after we've gone.

02How we operate

Principles that govern the work

01

Evidence-led

Every recommendation is grounded in how people actually decide — and measured against the numbers it's meant to move.
02

AI-first, human-in-the-loop

René and our tooling do the heavy lifting; your experts make the calls. Speed without losing judgment.
03

Built to be left

We optimize for your independence. Success is you not needing us.

FAQ

Frequently asked questions

Diagnostics run 3–6 weeks; full transformation programs run 3–9 months depending on scope. We sequence the work so you see value early.

Both. Most programs are embedded — we work alongside your team — with an advisory layer for leadership. We transfer skill throughout.

Twelve, from real estate and banking to hospitality, healthcare, retail and government. Our behavioral methods travel across all of them.

We use René and applied data science to accelerate research, journey analysis and scoring — always with a human reviewing and approving the output.

Ready when you are

See what the first 30 days could look like