The Renascence Ecosystem
Products that scale
behavioral CX.
A connected ecosystem of AI, platforms, toolkits and certification — built from a decade of customer experience work, so the science of behavior reaches far beyond any single engagement.
01 — The Ecosystem
From consultancy to product company.
Every Renascence product was born from insight gained in real client engagements — then built to put behavioral CX into the hands of teams everywhere.
René AI brings behavioral intelligence to daily work. REBEL gives teams the language and tools of behavioral CX. Mysterya.cx keeps standards high. Compass CX provides the framework. Together, they form a continuous improvement ecosystem.
02 — Digital Platforms
Platforms you can use today.
Beyond our flagship products, a growing suite of digital platforms and tools — many of them free — puts behavioral CX to work the moment you need it.
03 — The CX Toolkit
Four questions every CX leader has to answer. A free tool for each.
The same models we use on client work, built into tools you can run today. Make the case, find your baseline, set the direction and design the organisation to deliver it.
Is CX worth the investment?
Build the business case for customers and for the people who serve them.
Quantify the business impact of CX improvements.
- Retention, referral & churn modelling
- Industry benchmark defaults
Calculate the ROI of employee-experience initiatives.
- Attrition & replacement-cost modelling
- Productivity uplift from engagement
How mature are we, really?
An honest baseline, then a scope that turns the gaps into work.
Assess CX maturity across 12 building blocks, scored on a 10-level scale.
- 12 building blocks · 23 core (or 60 full) statements
- 10-level maturity scale, scored per block
Build a practical, editable scope from the outcomes your organisation needs.
- Outcome-led questions with no consultancy jargon
- Deterministic, editable scope recommendations
Where are we going?
A vision people remember, and the customers it is written for.
Craft a compelling customer-experience vision with the xGravity Framework.
- 12 industries · 4 vision types · 6 tones
- 60-pillar library across 5 categories
Design and define your customer archetypes.
- Build vivid, decision-ready customer archetypes
- Capture goals, motivations and pain points
How should we be organised?
Structure every department and size every team from the real workload.
Right-size any department with roles, headcount and org structure.
- 12 departments, 28 industries, 5 org sizes
- Min / recommended / max staffing scenarios
Calculate full-time-equivalent staffing from real workload.
- 72-role library across 7 functions
- Task-level workload → annual hours
04 —FAQ
The product ecosystem, answered.
Keep exploring Renascence
See them in action
Find the right tool for your team.
Tell us what you're trying to improve and we'll point you to the fastest path.