Dubai Chambers CX Community Event: The Changing Sands of the CX Professional (Panel)

The Gathering

The CX Community in Dubai convened once again as part of the Customer Centricity World Series, bringing together some of the region’s most progressive CX leaders and practitioners. The event created space for open dialogue, shared reflection, and peer-level exchange — the kind that only happens when people who truly care about the craft of CX are in the same room.

Hosted in partnership with Dubai Chambers, whose support and leadership were instrumental in making the event possible, the session attracted CX professionals eager to elevate their organizations through smarter, more human-centered approaches.

The Panel

Panel: The Changing Sands of the CX Professional

Panel Lead: Nigel Owen

Panellists:

• Aslan Patov – Founder, Renascence
• Lara Khouri – Founding Member, There Is No Spoon (Experience Consultancy & Training)
• Jephin Matthew – Board Member, Tenorflow XM
• Zeeshan Haider - Head of Marketing & Communications, Al Wathba Insurance
• Savio Tovar Dias - Sales Leader, Rafay
  

The panel brought together a diverse mix of consultants, operators, and board-level voices — each representing different facets of the CX ecosystem, from strategy and design to measurement and execution.

Why It Mattered

This was not a passive conference session. It was a working room of CX leaders grappling with how the profession itself is shifting — in expectations, influence, and responsibility. From keynote moments to lively panel exchanges, the atmosphere was practical, honest, and energizing.

If you weren’t in the room, you missed more than a discussion — you missed a community moment. One that reinforced why CX leadership today is as much about mindset and courage as it is about frameworks and tools.

The CX Community left aligned, challenged, and re-energized — ready to shape what comes next.

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