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89 stories · showing 50
22 August 20263
15:35Study: A Third of Web Pages Since ChatGPT Show AI AuthorshipAI15:35OpenAI Wants Enterprises to Trust Its Frontier Models With Sensitive Customer DataAI15:34Ramp Router: New AI Model-Switching Layer for BusinessesAI21 August 20268
17:20Etihad Rail Adds Thrifty Car Rental Booking for PassengersGeneral17:17Generali GC&C Adds Whatfix AI Guidance to AGORA PlatformFintech17:14Riyadh Air launches Pakistan and Philippines expansion with new Islamabad, Lahore and Manila flightsGeneral17:06High-income shoppers drive revenue gains at WayfairRetail17:06Abu Dhabi Airport Grows India Network as Air India Express Adds RoutesGeneral16:44Dubai Duty Free Launches Crypto.com Pay at Airport and OnlineRetail16:35Actualyze AI Raises $7M to Build AI Governance PlatformAI16:32Moove raises $250M to run robotaxi fleets, not just AV softwareDigital Transformation20 August 20262
07:07OneGov AI Deals Expire: Federal Workers Face AI Dependency TestAI06:51Fusion Connect Launches Flat-Fee AI-Powered CCaaS PlatformCustomer Service19 August 20262
07:15Airwallex, Affirm Partner to Embed BNPL at US CheckoutFintech07:06Allstate Builds Allie Platform for Agentic AI StrategyAI15 August 20263
11:33Agentic AI Set to Expand Beyond Contact Centres into HR, OpsCustomer Service08:22US Customer Complaints Hit Record High, ACSI Data ShowsCustomer Experience06:06Smallest.ai Raises $13M for Human-Sounding Voice AIAI14 August 20267
17:38Michaels Launches 'Ask Mike' AI Shopping Assistant on GeminiAI12:38McDonald's CEO: US Traffic Drop Caused by Poor ExecutionCustomer Service12:37OpenAI Smart Speaker Reportedly Priced at $300–$400AI12:37NICE Q2 Earnings: CX AI and Self-Service Revenue Up 52%AI12:36Cloudflare's Kitesurf Browser Is Built for AI Agents, Not HumansAI08:26Wunderkind, Cordial Integrate to Automate Real-Time MarketingMarketing06:32Varo Bank and Green Dot partner to turnKroger checkout lanes into cash deposit pointsBanking13 August 20265
16:28UAE Hotels: Abu Dhabi Occupancy Hits 65.2% as Dubai Holds 159,300 KeysHospitality16:28Raley's Aligns CX, Operations and Merchandising LeadershipCustomer Experience12:24Elastic-OpenAI Deal Speeds Up Outage Detection for CX TeamsCustomer Experience11:54OpenAI Uses Own Support Desk to Pitch AI Agents to EnterprisesCustomer Service11:36AliExpress Fined €560M Under EU DSA for Unfixed Product Safety IssuesRetail12 August 20264
16:34AT&T's Andi Chatbot Traps Customers in AI Support 'Death Loop'Customer Service12:30Yalla Gets CBUAE Nod for Retail Payment Services LicenseRetail07:42Progress Software Introduces AI Agents Built into CMS Workflows to Reduce Content Bottlenecks and Scale Digital DeliveryDigital Experience06:36Glassbox Streams Live CX Data Into Enterprise AI SystemsDigital Experience10 August 202613
15:46Etihad Rail Sells Over 70,000 Tickets in First Five WeeksGeneral15:37Waymo scraps Dallas robotaxi waitlist, opens to all ridersDigital Transformation15:11DoorDash Deploys Observe.AI on AWS Across 19,000 AgentsAI14:16OpenAI Adds Fintech Board Members, Launches SME ChatGPT ToolFintech14:16Franklin Savings Bank names Joe Todisco Chief Retail, CX OfficerBanking13:11Glia Launches Configurable AI Response Modes for BankingBanking13:06ServiceNow AI ACV Tops $1bn in Q2 2026 as Zavery Cites GovernanceAI13:02SAL Saudi Logistics names Al Othman brand experience directorBrand Experience12:47ServiceNow Challenges Salesforce in CRM with Unified AI Platform PushAI11:13AI Travel Agents Challenge Hotels' Direct-Booking GainsHospitality11:07WellSpan expands Hippocratic AI use across clinical operationsPatient Experience11:07Chime cuts 10% of workforce, citing AI productivity gainsAI10:03Thunder, AWS Sign Deal for AI Contact Centre SolutionsCustomer ServiceStay ahead of CX
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