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Office
601 Burj Al Salam, Trade Center, Dubai
CCW Series CX Community Event
On May 20, 2025, Dubai becomes the epicenter of CX excellence as the Customer Centricity World Series brings its renowned CX Community Event to the heart of the Middle East, hosted in partnership with Dubai Chambers. It’s a powerful gathering of global customer experience leaders, local innovators, and future-shaping brands.
May 20, 2025
45
Days
12
Hours
44
Mins
29
Secs
Contributor
CX Community Dubai 2025 – A Global Gathering of CX Visionaries
Dubai is set to host one of the most anticipated Customer Experience (CX) gatherings of the year — the CX Community Event powered by the Customer Centricity World Series (CCWS) and hosted by Dubai Chambers on May 20, 2025. This exclusive event is designed to unite CX professionals, brand leaders, and transformation experts in a day of immersive conversations, breakthrough ideas, and cross-industry collaboration.
Positioned as a prelude to the global Customer Centricity World Series Finals in October, the CX Community event offers a rare opportunity for CX practitioners in the Middle East to connect face-to-face, share bold new ideas, and explore emerging strategies in experience design, customer loyalty, emotional intelligence, and digital transformation.
What Makes This Event Unique?
- Hosted Locally, Powered Globally: With Dubai Chambers as the host partner and QuestionPro as the official sponsor, the event blends international CX perspectives with local market relevance. The collaboration reflects Dubai’s growing role as a hub for customer-centric innovation in the Middle East.
- Experience-Led Agenda: Expect a carefully curated lineup of interactive panels, thought leadership keynotes, and peer-sharing roundtables. Themes include Behavioral Economics in CX, AI-Powered Personalization, Customer Journey Innovation, and CX Measurement Frameworks.
- A True CX Community Experience: The event is intentionally designed to feel intimate and collaborative. Instead of large-scale keynote marathons, attendees will engage directly with CX experts in practical workshops, candid fireside chats, and informal networking sessions that drive real conversation — and real progress.
- Recognition and Momentum: As part of the CCWS series, this community event lays the groundwork for participation in the Middle East & Africa Customer Centricity Awards, where leading organizations are recognized for bold, effective, and empathetic customer strategies.
Who Should Attend?
This event is tailored for:
- CX, EX, and Service Design professionals looking to benchmark and learn from peers.
- Marketing, Digital, and Product leaders invested in creating seamless, emotion-driven customer journeys.
- Public and private sector innovators pushing for human-centric transformation in their organizations.
- Consultants, researchers, and behavioral scientists applying customer insights to drive business value.
Why It Matters:
In an era where customer loyalty is no longer earned through convenience alone, this event reminds us that customer centricity is a mindset, not a department. The Dubai edition of the CX Community gathering offers practical insights, strategic foresight, and a stage for meaningful connections — empowering attendees to leave not just inspired, but equipped to lead the CX transformation in their own organizations.
Event Details:
- 📍 Location: Dubai Chambers, Dubai, UAE
- 📅 Date: May 20, 2025
- 🎯 Hosted By: Dubai Chambers
- 🤝 Organized By: ARCET Global, producers of the Customer Centricity World Series
- 💡 Sponsored By: QuestionPro
For registration and agenda details, visit: customercentricityworldseries.com
Agenda
08:30 – 09:00: Registration and Networking
09:00 – 09:10: Introduction from Mark Hamill of ARCET Global
09:10 – 09:20: Introduction from Dubai Chambers
09:20 – 09:50: Utilisation of WhatsApp Conversational AI across multiple brands – Chalhoub Group
09:50 – 10:30: Understanding the Gap between Employee Engagement and Customer Experience – QuestionPro
10:30 – 11:10: Panel Discussion: The Changing Sands of CX
11:10 – 11:20: Closing Remarks
11:20 – 12:00: Networking
Speakers and Panelists
Sindhu Sreenath
Managing Director, EMEA, Question Pro
Aslan Patov
CEO & Founder, Renascence
Jephin Matthew
Board Member, TenorFlow XM
Lara Khouri
Founding Member, There is no spoon experience consulting & training
Zeina Brosh
Regional Head of Customer Care, Chalhoub Group
Savio Tovar Dias
VP AI Solutions ME, RAIZOR
Zeeshan Haider
Head of Marketing & Communications, Al Wathba Insurance
Mark Hamill
CEO, ARCET Global
Nigel Owen
Director of Strategic Communication, ARCET Global
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