Predictive Ball Mill Overload Prevention Using Machine Learning & AI

We developed a machine-learning system that predicts ball-mill overloads 30–40 minutes before they occur, giving operators the time and visibility to adjust mill load and operating parameters. The client previously suffered from 9.1 days of annual downtime and excessive energy consumption. The new predictive model significantly stabilized production cycles, reduced downtime by 30%, and lowered energy usage from 530 kWh to 390–420 kWh.
Predictive Maintenance
Machine Learning
Industrial Optimization
Client
Confidential (UK Mining & Metals Operator)
Date
January 1, 2024
Role
Industrial AI & Predictive Modelling Consultant
Website
Transforming Businesses

Our Impact in Numbers

Our services have helped numerous companies achieve significant improvements in customer satisfaction, revenue growth, operational efficiency, employee productivity, and customer retention. With a track record of delivering results, we are committed to transforming businesses.

Downtime Reduction

30%

Improved efficiency via reduction of downtime

Energy Reduction

16%

From 530 kWh to 390–420 kWh

Annual Impact

$0.85M–$1.16M

Bottom line costs reduction achieved

Quick Facts

Predictive AI delivering early-warning overload detection for a mission-critical mill operation.

The mining operator faced frequent ball-mill overloads that resulted in nearly 10 days of lost production per year. We built a real-time model that forecasts overloads 30–40 minutes ahead, giving the operations team visibility and time to intervene. This stabilized the cycle, reduced energy intensity, and unlocked significant operational savings.

Contributors
Alexander Vasilyev
Director | Digital Transformation & AI
Renascence
Subscribe to more insights
By subscribing, you agree to our Privacy Policy and Terms of Service.
Thank you! Your subscription has been confirmed.
Oops! Something went wrong. Please try again later.
Share

Context, Approach & Methodology

The mill operation lacked reliable predictive visibility. Operators had to react based on lagging indicators, leading to sudden overloads, emergency shutdowns, and increased wear. Energy consumption remained very high due to instability in mill loading.

We started by analyzing sensor data, energy profiles, operating modes, and historical overload events. Our team engineered features across vibration, torque, feed rate, ball-loading, and acoustic signatures to build a robust predictive dataset. A supervised ML model was trained to identify precursor patterns signaling overload conditions.

Once deployed, the model continuously monitored live streams and triggered operator alerts 30–40 minutes in advance through an integrated dashboard. We also optimized operating regimes by identifying ball-loading configurations that reduce overload probability.

The project combined data science, operations optimization, and real-time monitoring to deliver sustained performance improvements.

The Groundwork

1. Diagnostics & Modeling

  • Historical overload profiling
  • Feature extraction from mill sensors and acoustic patterns
  • ML model development predicting overload windows

2. Real-Time Alerting

  • Operator dashboard and alert mechanism
  • Forward-looking warnings (30–40 minutes)
  • Continuous performance tracking

3. Operating Optimization

  • Optimization of mill loading parameters
  • Recommended operating modes
  • Lower energy intensity and smoother cycles

Analysis

The ML system surfaced hidden variable correlations previously impossible to detect manually. Overloads strongly correlated with specific amplitude behaviors in vibration signals and certain ball-loading ranges. Predictive insight enabled proactive load adjustments and optimized mill operating modes.

With the overload risk dramatically reduced, operators transitioned from firefighting to proactive cycle management — stabilizing output and reducing both energy intensity and mechanical stress.

Results

  • 30% reduction in downtime
  • Energy usage decreased from 530 kWh to 390–420 kWh
  • Annual impact of $0.85M–$1.16M
  • Improved mill stability and operator confidence
  • More predictable and efficient production cycles

This case demonstrates the power of predictive ML in high-complexity industrial environments.

Project Samples

A few examples of our the work we have delivered

No items found.
Experience Echoes

Similar case studies

Check similar case studies from other brands

Digital Transformation

AI-Ready Data & Vector Search for Product Discovery. UAE Tiles & Finishing Retailer.

AI-ready catalog + vector search that reduces search time by 70% and increases conversion by up to 15%. We transformed an e-commerce tile retailer’s product catalog into AI-ready structured data, enabling vector search and conversational product recommendations. Customers previously struggled to search large SKU catalogs manually. The new AI experience reduced search time by 60–70%, increased conversion by 10–15%, and improved YoY revenue by 8–12%.
View Project
Management Consulting

Cyprus Investment Firm. Voice & Text AI Assistant for Lead Processing and Compliance

We built a multilingual voice and text AI assistant to automate lead handling across phone, WhatsApp, Telegram, web chat, and embedded widgets. The system integrates RAG, CRM syncing, calendar booking, and a compliance engine ensuring that no investment advice is provided. The AI reduced handling time by 40–50%, increased processed leads by 25–30%, and delivered over $500k/year in combined cost savings and additional revenue.
View Project

Satisfied Clients

Hear what our clients have to say about our customer experience projects

You can always expect the best from team Renascence. Hard working. Always share their opinion and recommendations with respect. I really appreciate that as a client.I enjoy bouncing ideas with them.
customer experience (CX), cx design, renascence, digital transformation, cx consulting, customer centricity

Ilaria Buonpane

Head of CX

Their passion for CX and drive towards research and innovation leads to unique and relevant methodologies that result in high quality findings. Teams and stakeholders always enjoy interacting with them.
customer experience (CX), cx design, renascence, digital transformation, cx consulting, customer centricity

Gregoire Charpe

VP CX

From the beginning they felt like an extension of my team, working alongside and independently engaging stakeholders as well as the supporting functions surpassing my expectations.
customer experience (CX), cx design, renascence, digital transformation, cx consulting, customer centricity

Alex Davies

Vice-President

The team is extremely trustworthy. Meeting the deadlines, always proposing improvements and great attitude.
customer experience (CX), cx design, renascence, digital transformation, cx consulting, customer centricity

Fernando Sanchez

SVP Innovations

Very proactive & patient experts. Always excellent outcome. Loved working with them.
customer experience (CX), cx design, renascence, digital transformation, cx consulting, customer centricity

Ahmed Elsaadi

CX Director

Great, effective team that goes extra miles and provides great service. Very professional & friendly.
customer experience (CX), cx design, renascence, digital transformation, cx consulting, customer centricity

Asma Ben Salah

VP Communities

Transform your business with us

Discover how our consulting services can drive growth and success for your company.

Renascence Blogs

Experience Journal

Discover the latest industry trends and expert insights in our blog.

Marketing

The Power of Storytelling in Marketing

Learn how storytelling can elevate your marketing strategy.
John Doe
11 Jan 2022
5 min read
Technology

The Future of AI in Business

Discover how AI is transforming industries and shaping the future.
Jane Smith
11 Jan 2022
5 min read
quote

quote

quote
Michael Johnson
11 Jan 2022
quote
quote

quote

quote
Emily Davis
11 Jan 2022
quote
quote

quote

quote
David Wilson
11 Jan 2022
quote
quote

quote

quote
Sarah Thompson
11 Jan 2022
quote
Customer Experience

Customer Experience (CX) in Healthcare: A Cure for Patient Pain Points

This article explores how healthcare systems—from public hospitals to private clinics and health-tech platforms—are using Customer Experience (CX) to eliminate pain points and deliver care that is not only clinical, but also cognitively and emotionally coherent.
Aslan Patov
April 13, 2025
15
min read
Digital Transformation

Digital Transformation (DT) Trends in 2026: What to Expect

This article explores the leading DT trends of 2026—not predictions, but practical shifts happening now across CX, EX, and operational models in the Middle East and globally.
Aslan Patov
April 13, 2025
15
min read
Behavioral Economics

Behavioral Economics for Business: How Companies Use It Every Day

From pricing strategy to employee onboarding, BE helps businesses design for real human behavior—emotional, biased, sometimes irrational, but always patterned. This article explores how leading firms are integrating BE across touchpoints to reduce friction, boost trust, and increase decision alignment.
Aslan Patov
April 13, 2025
15
min read
Employee Experience

Employee Experience (EX) How-To: Practical Tips That Work

Employee Experience doesn’t improve by chance—it improves by design. And while strategies, frameworks, and tech are important, real EX progress happens in everyday behaviors, rituals, and touchpoints.
Aslan Patov
April 13, 2025
15
min read
Employee Experience

The Critical Factors Influencing Employee Experience (EX)

Employee Experience (EX) is no longer a side conversation. In 2025, it’s a boardroom priority, a leadership KPI, and a strategic advantage. But what truly shapes EX—and what’s just noise?
Aslan Patov
April 13, 2025
12
min read
Employee Experience

Remote Employee Experience (EX) Jobs: How To Succeed in 2025

By 2025, the remote workforce isn't a side experiment—it’s a permanent and growing talent layer across the global economy. In the Middle East and beyond, companies are hiring remotely to access niche skills, reduce overhead, and provide flexibility. But flexibility alone doesn’t equal satisfaction.
Aslan Patov
April 13, 2025
8
min read
Customer Experience

Customer Experience (CX) for SMEs in the Middle East: What Works and What Fails

In the Middle East, SMEs contribute between 30% to 50% of GDP depending on the country—and in places like the UAE and Saudi Arabia, governments are actively investing in this sector as a pillar of economic diversification. But while many SMEs offer innovation and agility, their Customer Experience (CX) maturity often lags behind.
Aslan Patov
April 13, 2025
8
min read
Employee Experience

Why CX Starts With EX in 2026: Culture, Connection, Performance

You can’t deliver empathy to your customers if your employees feel ignored. You can’t build trust externally if it doesn’t exist internally. And no amount of automation, personalization, or service design can compensate for a disengaged workforce.
Aslan Patov
April 13, 2025
8
min read
Employee Experience

The Employee Experience (EX) Wheel: Mapping Outcomes

How do organizations actually track and improve employee experience across so many variables—culture, onboarding, recognition, trust, feedback, and growth?
Aslan Patov
April 13, 2025
8
min read
Behavioral Economics

Behavioral Economics Can Best Be Described As "Psychology Meets Economics"

For decades, economics operated under the assumption that humans are rational agents. At the same time, psychology studied how emotions, memory, and perception shape human decisions. When these two worlds collided, a new discipline emerged—behavioral economics (BE)—one that sees the world not as a perfect market of calculators, but as a messy, emotional, biased, and deeply human system of decision-making.
Aslan Patov
April 13, 2025
8
min read
Behavioral Economics

Behavioral Economics Is More Than Just Numbers

At first glance, behavioral economics looks like a subfield of economics—anchored in equations, probabilities, and experiments. But dig deeper, and you’ll find something more powerful. Behavioral economics is a lens for understanding how people feel, decide, trust, and act in real life.
Aslan Patov
April 13, 2025
8
min read
Behavioral Economics

Behavioral Economics Explains Why People Are Irrational: And What to Do About It

Classical economics assumes people are rational—calculating risk, maximizing utility, and always acting in their own best interest. But behavioral economics blew that myth wide open. People procrastinate, overpay, overreact, ignore facts, and choose things that hurt them. And they do it consistently.
Aslan Patov
April 13, 2025
8
min read
Behavioral Economics

Is Behavioral Economics Micro or Macro? Understanding Its Scope

When behavioral economics (BE) entered the mainstream, it was widely viewed as a microeconomic tool—focused on the quirks of individual decision-making. But as governments, organizations, and economists expanded its use, a new question emerged: Can behavioral economics shape systems—not just individuals?
Aslan Patov
April 13, 2025
10
min read
Employee Experience

How McKinsey Approaches Employee Experience (EX)? Strategies for Modern Organizations

This article explores how McKinsey frames and operationalizes EX, drawing from real frameworks, case data, and published insights. We’ll look at what they get right, where they’re pushing the field, and what other organizations can learn from their structure.
Aslan Patov
April 13, 2025
15
min read
Behavioral Economics

Behavioral Economics Is Dead: Debates on Its Future

The phrase “Behavioral Economics is dead” doesn’t come from skeptics alone—it’s a headline that’s appeared in conferences, academic critiques, and even op-eds by economists themselves. But what does it actually mean?
Aslan Patov
April 13, 2025
8
min read
Renascence Podcasts

Experience Loom

Discover the latest insights from industry leaders in our management consulting and customer experience podcasts.

No items found.
No items found.
No items found.
No items found.
No items found.

FAQs

Few questions we frequently encounter in regards to customer experience consulting

What is customer experience consulting?

Customer experience consulting involves helping businesses improve every interaction a customer has with their brand. Consultants analyze customer journeys, identify pain points, and implement strategies to enhance satisfaction, loyalty, and overall customer experience.

Why is customer centricity important for businesses?

Customer centricity focuses on creating positive customer experiences at every touchpoint. It is crucial because it leads to higher customer satisfaction, loyalty, and retention, ultimately driving business growth and profitability.

How can customer experience consulting benefit my business?

Customer experience consulting can benefit your business by providing expert insights into customer behavior, identifying areas for improvement, and developing tailored strategies to enhance customer satisfaction, increase loyalty, and boost revenue.

What are the key components of a successful customer experience strategy?

A successful customer experience strategy includes understanding customer needs and preferences, mapping the customer journey, implementing personalized interactions, gathering and analyzing feedback, and continuously improving processes based on data-driven insights.

How does customer feedback play a role in customer centricity?

Customer feedback is vital for customer centricity as it provides direct insights into customer experiences and expectations. By collecting and analyzing feedback, businesses can make informed decisions to enhance their services and products, leading to better customer satisfaction.

What tools and technologies are used in customer experience consulting?

Tools and technologies used in customer experience consulting include customer relationship management (CRM) systems, customer feedback platforms, journey mapping tools, analytics software, and artificial intelligence (AI) for personalized experiences.

How can businesses measure the success of their customer experience initiatives?

Businesses can measure the success of their customer experience initiatives through key performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), customer retention rates, and revenue growth.

What are common challenges in implementing a customer-centric culture?

Common challenges in implementing a customer-centric culture include resistance to change, lack of alignment across departments, inadequate customer data, insufficient training for employees, and difficulty in measuring and analyzing customer experience metrics.

How can personalization improve customer experience?

Personalization can improve customer experience by tailoring interactions, offers, and communications to individual customer preferences and behaviors. This makes customers feel valued and understood, leading to increased satisfaction and loyalty.

What role does employee training play in customer experience consulting?

Employee training is crucial in customer experience consulting as it equips staff with the skills and knowledge to deliver exceptional service. Training programs focus on understanding customer needs, effective communication, problem-solving, and fostering a customer-centric mindset.

Share your brief with us

Contact Renascence

Feel free to reach out to us. We love receiving messages & calls.

Thank you! Your message has been received!
Oops! Something went wrong. Please try again.
Email
For general inquiries, email us at
hello@renascence.io
Phone
For immediate assistance, call us at
+971 (0) 4-325-1047
Office
601 Burj Al Salam, Trade Center, Dubai