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Our services have helped numerous companies achieve significant improvements in customer satisfaction, revenue growth, operational efficiency, employee productivity, and customer retention. With a track record of delivering results, we are committed to transforming businesses.
Improved efficiency via reduction of downtime
From 530 kWh to 390–420 kWh
Bottom line costs reduction achieved

Predictive AI delivering early-warning overload detection for a mission-critical mill operation.
The mining operator faced frequent ball-mill overloads that resulted in nearly 10 days of lost production per year. We built a real-time model that forecasts overloads 30–40 minutes ahead, giving the operations team visibility and time to intervene. This stabilized the cycle, reduced energy intensity, and unlocked significant operational savings.
The mill operation lacked reliable predictive visibility. Operators had to react based on lagging indicators, leading to sudden overloads, emergency shutdowns, and increased wear. Energy consumption remained very high due to instability in mill loading.
We started by analyzing sensor data, energy profiles, operating modes, and historical overload events. Our team engineered features across vibration, torque, feed rate, ball-loading, and acoustic signatures to build a robust predictive dataset. A supervised ML model was trained to identify precursor patterns signaling overload conditions.
Once deployed, the model continuously monitored live streams and triggered operator alerts 30–40 minutes in advance through an integrated dashboard. We also optimized operating regimes by identifying ball-loading configurations that reduce overload probability.
The project combined data science, operations optimization, and real-time monitoring to deliver sustained performance improvements.
The ML system surfaced hidden variable correlations previously impossible to detect manually. Overloads strongly correlated with specific amplitude behaviors in vibration signals and certain ball-loading ranges. Predictive insight enabled proactive load adjustments and optimized mill operating modes.
With the overload risk dramatically reduced, operators transitioned from firefighting to proactive cycle management — stabilizing output and reducing both energy intensity and mechanical stress.
This case demonstrates the power of predictive ML in high-complexity industrial environments.
A few examples of our the work we have delivered
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Discover the latest insights from industry leaders in our management consulting and customer experience podcasts.
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by JD Ackley, CEO of RAIZOR AI, to explore the evolving role of AI in customer experience (CX) and its impact on automation, job security, and creativity.
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by Mark Hamill, CEO & Co-founder of ARCET Global, to explore the evolution of Customer Experience (CX) and its growing role in business transformation.
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by Mark Hamill, CEO & Co-founder of ARCET Global, to explore the evolution of Customer Experience (CX) and its growing role in business transformation.
In this episode of The Naked Customer Podcast, host Aslan Patov is joined by JD Ackley, CEO of RAIZOR AI, to explore the evolving role of AI in customer experience (CX) and its impact on automation, job security, and creativity.
Few questions we frequently encounter in regards to customer experience consulting
Customer experience consulting involves helping businesses improve every interaction a customer has with their brand. Consultants analyze customer journeys, identify pain points, and implement strategies to enhance satisfaction, loyalty, and overall customer experience.
Customer centricity focuses on creating positive customer experiences at every touchpoint. It is crucial because it leads to higher customer satisfaction, loyalty, and retention, ultimately driving business growth and profitability.
Customer experience consulting can benefit your business by providing expert insights into customer behavior, identifying areas for improvement, and developing tailored strategies to enhance customer satisfaction, increase loyalty, and boost revenue.
A successful customer experience strategy includes understanding customer needs and preferences, mapping the customer journey, implementing personalized interactions, gathering and analyzing feedback, and continuously improving processes based on data-driven insights.
Customer feedback is vital for customer centricity as it provides direct insights into customer experiences and expectations. By collecting and analyzing feedback, businesses can make informed decisions to enhance their services and products, leading to better customer satisfaction.
Tools and technologies used in customer experience consulting include customer relationship management (CRM) systems, customer feedback platforms, journey mapping tools, analytics software, and artificial intelligence (AI) for personalized experiences.
Businesses can measure the success of their customer experience initiatives through key performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), customer retention rates, and revenue growth.
Common challenges in implementing a customer-centric culture include resistance to change, lack of alignment across departments, inadequate customer data, insufficient training for employees, and difficulty in measuring and analyzing customer experience metrics.
Personalization can improve customer experience by tailoring interactions, offers, and communications to individual customer preferences and behaviors. This makes customers feel valued and understood, leading to increased satisfaction and loyalty.
Employee training is crucial in customer experience consulting as it equips staff with the skills and knowledge to deliver exceptional service. Training programs focus on understanding customer needs, effective communication, problem-solving, and fostering a customer-centric mindset.
Feel free to reach out to us. We love receiving messages & calls.