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Office
601 Burj Al Salam, Trade Center, Dubai
Transforming Businesses
Our Impact in Numbers
Our services have helped numerous companies achieve significant improvements in customer satisfaction, revenue growth, operational efficiency, employee productivity, and customer retention. With a track record of delivering results, we are committed to transforming businesses.
Increase in Effective Haul Cycles
7%
Leading to efficacy and efficiency increase
Downtime Reduction per Fueling
25min
With at least 15 minutes reduction per one fueling operation
Annual Financial Impact
$6.2M
The number was within a range of $2M–$6.2M
Quick Facts
Data-driven fleet optimization for Caterpillar 777 operations.
Queueing delays and full-tank refueling caused significant productivity losses for the Cat 777 fleet. We applied Big Data analytics and ML predictions to optimize fueling, routing, and speed strategies. The result: higher throughput without adding new trucks or infrastructure.
Contributors
Context, Approach & Methodology
The operator’s fleet encountered bottlenecks at refueling points and inefficient routing, leading to long idle times and fewer productive hauling cycles. Telemetry data existed but was not utilized to drive operational optimization.
We conducted a full analysis of GPS tracks, speed curves, idle events, fuel levels, and historical cycle times. ML models were used to recommend optimal speed corridors, predict cycle time windows, and forecast fuel demand precisely enough to shift away from full-tank fueling.
We also introduced high-pressure fueling complexes and developed a DS Advisor tool to assist dispatchers with real-time routing and fueling decisions.
The project delivered a step-change in efficiency, all through process excellence and data-backed decisioning — requiring no new CAPEX.
The Groundwork
1. Fleet Telemetry Analytics
- GPS and cycle-time analysis
- Idle pattern identification
- Fuel-demand forecasting
2. ML-Driven Optimization
- Optimal speed corridors
- Predictive cycle times
- Recommended fueling strategy (partial fueling)
3. Dispatch Decision Support
- Real-time routing suggestions
- Fueling recommendations
- Integration with high-pressure fueling infrastructure
Analysis
The data revealed that full-tank fueling drastically increased refueling downtime and that trucks often queued unnecessarily. Predictive fuel-demand modeling enabled partial fueling at optimal times, which significantly decreased wait time and increased cycle availability.
Routing adjustments based on recommended speed corridors further improved predictability and reduced cycle-time variance.
Results
- 3–7% increase in effective haul cycles
- 15–25 minutes less downtime per fueling event
- Annual savings and productivity impact of $2M–$6.2M
- Achieved entirely via process and analytics — no CAPEX
This case shows how data science can meaningfully improve fleet productivity in heavy-industry operations.
Project Samples
A few examples of our the work we have delivered
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Experience Echoes
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Satisfied Clients
Hear what our clients have to say about our customer experience projects
You can always expect the best from team Renascence. Hard working. Always share their opinion and recommendations with respect. I really appreciate that as a client.I enjoy bouncing ideas with them.
Ilaria Buonpane
Head of CX
Their passion for CX and drive towards research and innovation leads to unique and relevant methodologies that result in high quality findings. Teams and stakeholders always enjoy interacting with them.
Gregoire Charpe
VP CX
From the beginning they felt like an extension of my team, working alongside and independently engaging stakeholders as well as the supporting functions surpassing my expectations.
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The team is extremely trustworthy. Meeting the deadlines, always proposing improvements and great attitude.
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Very proactive & patient experts. Always excellent outcome. Loved working with them.
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FAQs
Few questions we frequently encounter in regards to customer experience consulting
What is customer experience consulting?
Customer experience consulting involves helping businesses improve every interaction a customer has with their brand. Consultants analyze customer journeys, identify pain points, and implement strategies to enhance satisfaction, loyalty, and overall customer experience.
Why is customer centricity important for businesses?
Customer centricity focuses on creating positive customer experiences at every touchpoint. It is crucial because it leads to higher customer satisfaction, loyalty, and retention, ultimately driving business growth and profitability.
How can customer experience consulting benefit my business?
Customer experience consulting can benefit your business by providing expert insights into customer behavior, identifying areas for improvement, and developing tailored strategies to enhance customer satisfaction, increase loyalty, and boost revenue.
What are the key components of a successful customer experience strategy?
A successful customer experience strategy includes understanding customer needs and preferences, mapping the customer journey, implementing personalized interactions, gathering and analyzing feedback, and continuously improving processes based on data-driven insights.
How does customer feedback play a role in customer centricity?
Customer feedback is vital for customer centricity as it provides direct insights into customer experiences and expectations. By collecting and analyzing feedback, businesses can make informed decisions to enhance their services and products, leading to better customer satisfaction.
What tools and technologies are used in customer experience consulting?
Tools and technologies used in customer experience consulting include customer relationship management (CRM) systems, customer feedback platforms, journey mapping tools, analytics software, and artificial intelligence (AI) for personalized experiences.
How can businesses measure the success of their customer experience initiatives?
Businesses can measure the success of their customer experience initiatives through key performance indicators (KPIs) such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), customer retention rates, and revenue growth.
What are common challenges in implementing a customer-centric culture?
Common challenges in implementing a customer-centric culture include resistance to change, lack of alignment across departments, inadequate customer data, insufficient training for employees, and difficulty in measuring and analyzing customer experience metrics.
How can personalization improve customer experience?
Personalization can improve customer experience by tailoring interactions, offers, and communications to individual customer preferences and behaviors. This makes customers feel valued and understood, leading to increased satisfaction and loyalty.
What role does employee training play in customer experience consulting?
Employee training is crucial in customer experience consulting as it equips staff with the skills and knowledge to deliver exceptional service. Training programs focus on understanding customer needs, effective communication, problem-solving, and fostering a customer-centric mindset.