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CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Customer Service
Dialflo raises Rs 1.7 crore for AI contact-centre platform
Indian startup Dialflo has secured Rs 1.7 crore in early-stage funding led by AJVC to build out its AI-powered contact-centre technology.
13 Sept 2026 · 2 min read
Customer Service
eGain Named a Leader in Gartner's Customer Service KM Quadrant
eGain has been positioned as a Leader in Gartner's Magic Quadrant for Knowledge Management Systems for Customer Service, reflecting strong execution and vision scores.
23 Aug 2026 · 2 min read
Customer Service
Fusion Connect Launches Flat-Fee AI-Powered CCaaS Platform
Fusion Connect has launched an AI-powered Contact Center as a Service platform priced with a flat fee, breaking from the usage-based and per-agent models common across the CCaaS market.
20 Aug 2026 · 2 min read
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