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CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Retail
GLP-1 drugs push retailers to redesign sizing and fitting
Rapid body changes from GLP-1 weight-loss drugs like Ozempic and Wegovy are forcing retailers, especially bridal brands, to rework sizing, alterations and return policies built for stable body measurements.
6 Oct 2026 · 2 min read
Retail
AI Product Recommendations Leave Shoppers With Buyer's Regret
A new survey finds many shoppers who followed AI-generated product recommendations ended up regretting their purchase, exposing a trust gap in AI-assisted retail.
4 Oct 2026 · 2 min read
Retail
Instacart, Shipt Roll Out AI Shopping Assistants for Carts
Instacart and Shipt have both launched AI assistants that build grocery carts from text prompts or photos, aiming to remove manual search from online shopping.
17 Sept 2026 · 2 min read
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