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CX News

Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

Google's election AI Overviews are opaque, rely on few sources, and sometimes take sides

AlgorithmWatch's audit of 4,480 election-related searches found Google's AI Overviews appear inconsistently, rely heavily on a narrow set of sources including YouTube, and sometimes favour one framing over another.

13 Sept 2026 · 2 min read

Google Reportedly Seeks Hollywood Licensing Deals for AI Training

Google is reportedly negotiating with major Hollywood studios to license film and TV content for AI training, favouring paid access over unauthorised web scraping, per The Verge.

13 Sept 2026 · 2 min read

8x8 AI Studio Sees 450% Rise in Customer Interactions

8x8 says customer interactions processed through its AI Studio platform have surged 450%, with AI agents now deployed across more than a dozen industries.

13 Sept 2026 · 2 min read

Digital Transformation

OpenAI just wants to win

OpenAI has spent the last few years planting flags across the increasingly difficult terrain in mathematics. This week, it claimed one of its biggest prizes yet: a solution to a legendary Millennium Prize problem. In normal circumstances, this would have been celebrated as a historic achievement. Instead, many mathematicians have watched OpenAI's relentless advance with […]

13 Sept 2026 · 2 min read

Banking

Alkami Research: 85% of Consumers Demand High-Quality Digital Banking or Will Switch

New Alkami Technology research finds 85% of consumers would switch financial institutions if their digital banking experience fails to meet a high quality bar.

13 Sept 2026 · 2 min read

GEMS Education CEO warns against AI hype despite AED2bn spend

GEMS Education CEO Dino Varkey says schools should prove measurable student outcomes before scaling AI, even as the group continues an AED2 billion investment programme.

13 Sept 2026 · 2 min read

Just in

13 Sept 2026OpenAI, GSA extend ChatGPT OneGov deal through 2028 13 Sept 2026Dialflo raises Rs 1.7 crore for AI contact-centre platform 13 Sept 2026Marriott Bonvoy Loyalty Status Now Visible in Spotnana Booking Tools 13 Sept 2026Target introduces AI-powered photo search, review features 13 Sept 2026Universal Music Partners with ElevenLabs on Licensed AI Remix Tool 11 Sept 2026Cisco Resolves 145,000 Support Cases Using Agentic AI 10 Sept 2026Qualtrics Unveils XM Data & AI, Expanding Experience Management to Simulate, Predict and Deliver Trusted Outcomes 9 Sept 2026Sprinklr Appoints Microsoft AI Chief Jordi Ribas to Board 9 Sept 2026CallRail Adds Real-Time Lead Qualification to Voice Assist 8 Sept 2026Ordway raises $20m to expand AI in billing and invoicing 8 Sept 2026TD Launches In-App Payroll Deposit Switching in Canada 8 Sept 2026Stripe Reportedly Plans $7bn Push Into AI Token Sales Gateway

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