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CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Banking
Bank AI Spending Driven by FOMO, Not ROI, Says Accenture Exec
Accenture's Mike Abbott says banks are raising AI budgets mainly to keep pace with rivals, not because they've redesigned workflows to capture measurable returns.
13 Sept 2026 · 2 min read
Banking
Alkami Research: 85% of Consumers Demand High-Quality Digital Banking or Will Switch
New Alkami Technology research finds 85% of consumers would switch financial institutions if their digital banking experience fails to meet a high quality bar.
13 Sept 2026 · 2 min read
Banking
TD Launches In-App Payroll Deposit Switching in Canada
TD has introduced an in-app tool letting customers redirect payroll direct deposits without paper forms, a feature it says is a first among Canada's major banks.
8 Sept 2026 · 2 min read
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