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CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Banking
DNB Cuts 400 Tech Jobs While Scaling Up AI Agents
Norway's largest bank, DNB, is cutting 400 technology roles as it expands AI agent use, explicitly linking the layoffs to automation rather than treating AI purely as a productivity booster.
7 Oct 2026 · 2 min read
Banking
UAE Dirham Symbol Gains Unicode Status for Digital Platforms
The Unicode Consortium has formally adopted the UAE dirham symbol, enabling consistent rendering across keyboards, operating systems, banking platforms and point-of-sale software worldwide.
5 Oct 2026 · 2 min read
Banking
Aljazira Bank partners with Thunes to expand remittance corridors
Saudi Arabia's Aljazira Bank has partnered with cross-border payments provider Thunes to widen its outbound remittance corridors and speed up international transfers for customers.
1 Oct 2026 · 2 min read
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