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CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Marketing
OpenAI disrupts Russian, Iranian AI influence operations
OpenAI disclosed it disrupted a Category 5 Russian influence operation and an Iranian network that used seven fake journalist personas to place nearly 100 articles in real news outlets.
10 Oct 2026 · 2 min read
Marketing
AI Discovery Channels Outpace Marketing Measurement Tools
IAB research cited by MarTech shows marketers are shifting budgets to AI search, chat assistants and algorithmic recommendations faster than attribution tools can track those journeys.
1 Oct 2026 · 2 min read
Marketing
At Home Rebuilds Loyalty Programme Around Customer Feedback
US home décor retailer At Home is redesigning its loyalty programme as a continuously evolving product, using member feedback to shape ongoing changes rather than a one-off relaunch.
23 Sept 2026 · 2 min read
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