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CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Marketing
Marriott Bonvoy Loyalty Status Now Visible in Spotnana Booking Tools
Marriott has partnered with Spotnana to display Bonvoy loyalty status and benefits directly inside corporate travel booking platforms, closing a long-standing visibility gap for business travellers.
13 Sept 2026 · 2 min read
Marketing
OpenAI’s audacious ad revenue claim
OpenAI has simplified ad buying within ChatGPT, but has not shown advertiser demand or measurement infrastructure to support its $100 billion annual ad revenue target for 2030.
4 Sept 2026 · 2 min read
Marketing
Wunderkind, Cordial Integrate to Automate Real-Time Marketing
Wunderkind and Cordial have partnered to link real-time behavioural intent signals directly to triggered, cross-channel messaging, removing manual campaign-building from the response loop.
14 Aug 2026 · 2 min read
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