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CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Hospitality
AirDNA launches dynamic pricing tool for short-term rental hosts
AirDNA has entered the revenue management software market with a dynamic pricing tool that automatically sets and adjusts nightly rates, moving beyond its traditional role as a market data provider.
4 Sept 2026 · 2 min read
Hospitality
UAE Hotels: Abu Dhabi Occupancy Hits 65.2% as Dubai Holds 159,300 Keys
Abu Dhabi led UAE hotel occupancy at 65.2% in June even as its RevPAR fell 12.1% year-on-year, while Dubai remained the country's largest market with 159,300 hotel keys.
13 Aug 2026 · 2 min read
Hospitality
AI Travel Agents Challenge Hotels' Direct-Booking Gains
Accor grew first-half profit in a soft travel market even as AI booking agents emerge as a new gatekeeper threatening hotels' direct-booking channel.
10 Aug 2026 · 2 min read
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