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CX News

Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

Hospitality

Delta's integrated loyalty-premium strategy boosts spend

Delta Air Lines CEO Ed Bastian says the carrier's SkyMiles loyalty programme and premium-cabin upselling now work as one integrated system, lifting customer spend across its travel ecosystem.

13 Oct 2026 · 2 min read

Hospitality

GCC Unified Tourist Visa Targets $254bn Tourism Boost

GCC states are advancing a unified tourist visa allowing single-permit travel across all six member countries, part of a push toward $254bn in projected regional tourism contribution.

1 Oct 2026 · 2 min read

Hospitality

Google's $10M Spirit Airlines Data Deal for AI Training Stalls

Google reportedly offered about $10 million for historical Spirit Airlines business data to train AI models, but the deal has hit unspecified obstacles and remains unresolved, per TechRadar.

21 Sept 2026 · 2 min read

Hospitality

AI Travel Agents Challenge Hotels' Direct-Booking Gains

Accor grew first-half profit in a soft travel market even as AI booking agents emerge as a new gatekeeper threatening hotels' direct-booking channel.

10 Aug 2026 · 2 min read

Hospitality

Canopy by Hilton Istanbul Taksim adopts IRIS digital guest directory

Canopy by Hilton Istanbul Taksim has replaced its printed in-room compendium with a mobile-native digital guest directory from IRIS, aiming to cut friction and boost on-property spend.

9 Aug 2026 · 2 min read

Hospitality

Chipotle In-Restaurant Rewards Push Converts Anonymous Diners

Chipotle is turning walk-in, cash- and card-paying diners into identified Chipotle Rewards members by prompting loyalty sign-up at the point of purchase inside restaurants.

9 Aug 2026 · 2 min read

Just in

9 Aug 2026Syria's Tourism Ministry taps Saudi firms for digital ecosystem 9 Aug 2026Taco Bell Ties Digital Sales Growth to Loyalty Programme

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