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CX News

Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

Customer Experience

Qualtrics Unveils XM Data & AI, Expanding Experience Management to Simulate, Predict and Deliver Trusted Outcomes

Qualtrics has launched XM Data & AI, a new platform capability that lets organisations simulate and predict customer and employee experience outcomes rather than only measure them after the fact.

10 Sept 2026 · 2 min read · 2 sources

Customer Experience

Costco Medicare Partnership Targets Senior Care Experience

Costco has launched its first Medicare-linked partnership, aiming to simplify how senior members navigate Medicare-related services through its trusted membership brand.

7 Sept 2026 · 2 min read

Customer Experience

VitalCX and Innova Solutions Partner to Transform Healthcare Operations from Patient Access through Revenue Cycle

VitalCX and Innova Solutions Partner to Transform Healthcare Operations from Patient Access through Revenue Cycle PR Newswire

6 Sept 2026 · 2 min read

Customer Experience

Elastic-OpenAI Deal Speeds Up Outage Detection for CX Teams

Elastic and OpenAI have deepened their partnership to embed generative AI into observability tools, helping teams diagnose outages faster and shrink the uncertainty window that erodes customer trust.

13 Aug 2026 · 2 min read

Customer Experience

Optimum Deploys Amdocs AI to Simplify Customer Billing

Optimum has launched an AI-enhanced billing platform built on Amdocs' aOS Cognitive Core, aiming to clarify invoices and reduce confusion-driven customer calls.

10 Aug 2026 · 2 min read

Customer Experience

Walmart Cuts Beef Prices Ahead of Summer Grilling Season

Walmart is lowering prices on beef and other summer staples before peak grilling season demand, aiming to shape value perception amid ongoing food inflation.

10 Aug 2026 · 2 min read

Just in

9 Aug 2026Topgolf Tests Prototype Venue Format in Wisconsin 9 Aug 2026Barnes & Noble Adds Third Chicagoland Store in US Expansion 9 Aug 2026JetBlue Redesigns Fare Classes to Boost Ancillary Revenue 9 Aug 2026Riyadh Air launches RX Pay digital payments platform pre-launch

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