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CX News

Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

Customer Experience

DoorDash Launches SMS Text Ordering to Cut App Friction

DoorDash now lets customers discover restaurants, get personalised suggestions and reorder past purchases via SMS, completing the entire transaction without opening the app.

2 Oct 2026 · 1 min read · 2 sources

Customer Experience

Sprout Social Names Winners of First Social Intelligence Awards 2026

Sprout Social has announced the winners of its inaugural 2026 Social Intelligence Awards, honouring five organisations for using social data to drive enterprise strategy and customer care.

1 Oct 2026 · 2 min read

Customer Experience

Trifork expands SAP reseller deal to cover CX portfolio

Trifork has signed a new reseller agreement extending its SAP partnership to SAP's Customer Experience portfolio, widening implementation capacity for enterprise CX rollouts.

19 Sept 2026 · 2 min read

Customer Experience

Dry cleaner deploys automated kiosk

A dry-cleaning operator's self-service kiosk cuts logistical friction at drop-off and collection, but the real CX opportunity lies in using kiosk data to personalise downstream.

23 Aug 2026 · 2 min read

Customer Experience

Riviera Travel Adds CX Chief and Onboard Cruise Hosts

Riviera Travel's river cruise division has created a Chief Customer Experience Officer role and introduced dedicated onboard cruise hosts to give guests one consistent point of contact throughout their voyage.

23 Aug 2026 · 2 min read

Customer Experience

US Customer Complaints Hit Record High, ACSI Data Shows

US customer complaints have reached their highest level since tracking began, per ACSI data reported by Customer Experience Dive, pointing to a broad, cross-sector decline in satisfaction rather than one industry's problem.

15 Aug 2026 · 2 min read

Just in

13 Aug 2026Raley's Aligns CX, Operations and Merchandising Leadership 13 Aug 2026Elastic-OpenAI Deal Speeds Up Outage Detection for CX Teams 10 Aug 2026Optimum Deploys Amdocs AI to Simplify Customer Billing 10 Aug 2026Walmart Cuts Beef Prices Ahead of Summer Grilling Season 9 Aug 2026Topgolf Tests Prototype Venue Format in Wisconsin 9 Aug 2026Barnes & Noble Adds Third Chicagoland Store in US Expansion 9 Aug 2026JetBlue Redesigns Fare Classes to Boost Ancillary Revenue 9 Aug 2026Riyadh Air launches RX Pay digital payments platform pre-launch

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