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Wavetec Luncurkan Nexia Consultant, Mitra Keputusan AI untuk CX

Wavetec mengumumkan Nexia Consultant, alat AI yang diposisikan sebagai mitra pengambilan keputusan bagi tim customer experience, meski rincian fitur dan jadwal peluncuran resminya belum diungkap sepenuhnya.

18 Sept 2026 · 2 min read

AI

Detroit Pistons Pakai AI RingCentral untuk Tingkatkan CX Penggemar

Detroit Pistons mengadopsi platform komunikasi berbasis AI dari RingCentral untuk menyatukan data dan interaksi penggemar dengan operasional internal klub, menyamai standar layanan ritel dan penerbangan.

14 Sept 2026 · 1 min read

AI

Anggaran tenaga kerja CX terkena dampak seiring organisasi meningkatkan pengeluaran AI

Anggaran tenaga kerja CX terkena dampak seiring organisasi meningkatkan pengeluaran AI - Customer Experience Dive

13 Sept 2026 · 2 min read

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