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Actualités CX

L'actualité du secteur filtrée pour ce qui compte vraiment en matière d'expérience client, de science du comportement et de la gestion des services — réécrite, synthétisée et sans superflu.

Micro1 Hits $500M Run Rate Amid AI Training Data Boom

AI data startup Micro1 has reached a $500 million gross run rate, driven by surging demand from AI labs for training, evaluation and labelling data, according to TechCrunch.

22 Aug 2026 · 2 min read

Salesforce Adds MCP Support to Headless 360 for AI Agents

Salesforce has integrated Model Context Protocol into Headless 360, letting AI agents discover and act on enterprise systems without bespoke point-to-point integrations.

22 Aug 2026 · 2 min read

Banque

Prevail Bank Adopts Jack Henry AI Tech for Growth, Efficiency

Prevail Bank has partnered with Jack Henry to deploy AI and core banking technology, aiming to drive growth, streamline operations and strengthen customer experience.

22 Aug 2026 · 2 min read

Service Client

ASAPP Names Katie Stein CEO to Drive Contact Centre AI Growth

ASAPP has appointed Katie Stein as CEO to accelerate commercial growth of its AI-native contact-centre platform, shifting the company's focus from R&D to market execution and scaled enterprise adoption.

21 Aug 2026 · 2 min read

Commerce de détail

Wayfair Q2: Perigold Luxury Sales Jump 35% Amid Weak Mass Demand

Wayfair's Q2 results show luxury banner Perigold growing sales over 35% while its mass-market business softens, revealing sharp income-based divergence in home-goods spending.

21 Aug 2026 · 2 min read

Général

Moove Valuation Reaches $2.1bn After Mubadala-Led $250m Round

UAE mobility fintech Moove has raised $250m in a Series C round led by Mubadala Investment Company, valuing the company at $2.1bn and taking total funding to roughly $694m.

21 Aug 2026 · 2 min read

Dernières nouvelles

20 Aug 2026Morrisons teams with Everseen to improve customer experience at self-checkout 20 Aug 2026Frontier deploying Starlink onboard Wi-Fi next year 20 Aug 2026Riyadh Air Launches Bangkok Route, Expanding Asia Network 20 Aug 2026Harmony Raises $34M to Apply AI to Employee Experience 20 Aug 2026FIS Completes Global Rollout of Digital One Commercial in APAC 20 Aug 2026Scotiabank Deploys AI Knowledge Agents via Scotia Intelligence 20 Aug 2026ABN Amro Co-Develops Frontier AI Models with Mistral AI 20 Aug 2026Airbnb AI Investment: Chesky Prioritises Search and Discovery 20 Aug 2026Thomaston Savings Bank picks Diebold Nixdorf for ATM refresh 20 Aug 2026Emirates lowers refund fees, adds free 24-hour fare hold 20 Aug 2026Pennsylvania Raises Budget for Cybersecurity, Digital Services 19 Aug 2026OmniAI Rebrands as Monumint for Financial Services AI

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