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166 stories · showing 50
22 August 20263
15:19Micro1 Hits $500M Run Rate Amid AI Training Data BoomAI15:19Salesforce Adds MCP Support to Headless 360 for AI AgentsAI15:18Prevail Bank Adopts Jack Henry AI Tech for Growth, EfficiencyBanking21 August 20267
17:24Moove Raises $250M to Power Robotaxi Fleet OperationsDigital Transformation17:03Datavault AI to Acquire BankWyse in Banking-Tech DealBanking16:33Base Power Raises $1B to Scale Grid-Backing Home BatteriesDigital Transformation16:30Design Arena Raises $7.9M to Train AI Design TasteAI16:29ASAPP Names Katie Stein CEO to Drive Contact Centre AI GrowthCustomer Service16:29Wayfair Q2: Perigold Luxury Sales Jump 35% Amid Weak Mass DemandRetail07:53Moove Valuation Reaches $2.1bn After Mubadala-Led $250m RoundGeneral20 August 202611
17:41Morrisons teams with Everseen to improve customer experience at self-checkoutRetail17:41Frontier deploying Starlink onboard Wi-Fi next yearCustomer Experience17:40Riyadh Air Launches Bangkok Route, Expanding Asia NetworkHospitality17:40Harmony Raises $34M to Apply AI to Employee ExperienceEmployee Experience17:40FIS Completes Global Rollout of Digital One Commercial in APACBanking17:39Scotiabank Deploys AI Knowledge Agents via Scotia IntelligenceBanking17:39ABN Amro Co-Develops Frontier AI Models with Mistral AIBanking17:38Airbnb AI Investment: Chesky Prioritises Search and DiscoveryAI08:00Thomaston Savings Bank picks Diebold Nixdorf for ATM refreshBanking07:56Emirates lowers refund fees, adds free 24-hour fare holdGeneral06:35Pennsylvania Raises Budget for Cybersecurity, Digital ServicesGovTech19 August 20262
07:11OmniAI Rebrands as Monumint for Financial Services AIAI06:21Omilia raises $67M to scale conversational AI support platformCustomer Service18 August 20264
13:47Hammitt Names First Chief Digital Officer to Lead CXDigital Transformation10:40Ant International Raises $1.2B to Expand Cross-Border PaymentsFintech07:11AROYA Cruises Relaunches Website to Simplify Booking JourneyHospitality06:45Natural Raises $30M to Build Payment Rails for AI AgentsAI16 August 20269
19:05Yelp Host Adds Voice AI to Fix Restaurants' Missed-Call ProblemGuest Experience19:05Google Sells Ads Inside AI Overviews as DMA Frees Hotel PricingHospitality19:04Baidu, Lyft launch robotaxi testing in London via Freenow appDigital Transformation19:03Fenergo Launches Fen-AI for Governed AI in KYC and AMLBanking19:03Alaskan bank Northrim selects Narmi for digital transformation projectBanking19:02Microsoft's $3.2B Anthropic Gain Outshines OpenAI StakeAI19:02Nscale Acquires Anyscale to Unify AI Compute and OrchestrationAI19:02Kempinski Adopts Shiji's Daylight PMS for Luxury Guest DataGuest Experience07:05HR Teams Frustrated by Poor Employee Experience With HSA VendorsEmployee Experience15 August 20266
14:28LinkedIn Lets Users Report AI-Generated 'Slop' PostsAI14:28Simile Raises $200M at $2B Valuation for Synthetic-User AI TestingAI14:27Parlance Adds Self-Service Call Routing and AI Transfer BriefingsCustomer Service11:26Agentic AI Set to Expand Beyond Contact Centres, Study FindsCustomer Service08:10US Customer Complaints Hit Record High, ACSI Data ShowsCustomer Experience06:16Google Pulls Earth AI Imagery Feature Over Misinformation RiskAI14 August 20266
17:26Hard Rock Hotel Bali Digitises Check-In With Canary TechnologiesGuest Experience17:26Forrester: US Human Agent Jobs to Fall 350,000 by 2031Customer Service17:26June raises $20M to fix enterprise AI deployment gapAI17:26Spotify AI Remix Tool Adds Merlin, Covering 30,000+ Indie LabelsAI17:25IAA Credit Union Selects Mahalo Banking for Digital PlatformBanking06:26Raley's Realigns Leadership to Unite CX, Ops and MerchandisingCustomer ExperienceStay ahead of CX
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