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CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Patient Experience
Wisconsin Hospitals Top US Five-Star Patient Experience Ratings
Wisconsin has the nation's highest concentration of hospitals earning five-star patient experience ratings, with strong scores spread across many facilities rather than one standout.
19 Sept 2026 · 2 min read · 2 sources
Patient Experience
Community Health Network Embeds Emmie AI Into MyChart Portal
Community Health Network has integrated Emmie, a conversational AI assistant, directly into Epic's MyChart patient portal to help with scheduling, secure messaging and record navigation without a new app.
14 Sept 2026 · 2 min read
Patient Experience
Attelia Launches Health Tour App for Medical Tourism Journeys
Attelia has launched Health Tour, a mobile app that unifies the international patient journey — from planning to post-treatment follow-up — into a single digital touchpoint.
5 Sept 2026 · 2 min read
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