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The consultancy born at the intersection of behavioral economics and human experience.

René Studio
AI EXPERIENCE STUDIO

The CX design platform we built from a decade of client work.

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Mysterya
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Mystery audits we run, scored live for every location.

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Comprehensive CX and management consulting for enterprise brands.

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AI EXPERIENCE STUDIO

Every engagement, mapped and scored in one AI workspace.

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Mysterya
MYSTERY AUDITS, LIVE

Mystery shopping, scored and evidenced in real time.

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Explore the full range of CX & management consulting services.

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Solutions

Structured solutions that turn CX ambition into measurable outcomes.

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AI EXPERIENCE STUDIO

Map, score and fix the journeys we redesign, with AI.

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Mysterya
MYSTERY AUDITS, LIVE

Check the experience you designed is delivered.

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Explore every CX solution we offer.

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Industries

A decade of CX transformation across the region's defining sectors.

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AI EXPERIENCE STUDIO

Sector-ready journeys, scored by AI in minutes.

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Mysterya
MYSTERY AUDITS, LIVE

Mystery audits tuned to your sector, scored live.

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FINANCE & TECH

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Products

Proprietary tools, platforms, and AI that power CX transformation.

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AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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Mysterya
MYSTERY AUDITS, LIVE

Audit every location and act on what you find.

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REBELDECK A · 36 FORCES

The forces that shape how humans experience the world.

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Explore the full Renascence product ecosystem.

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CX TOOLKIT

Opinion

Insights, research, and conversations at the frontier of CX.

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AI EXPERIENCE STUDIO

Turn what you read into a journey you can score.

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Mysterya
MYSTERY AUDITS, LIVE

See what customers really experience, visit by visit.

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ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

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Hub

Free tools, templates, and resources to advance your CX practice.

René Studio
AI EXPERIENCE STUDIO

Design, score and fix customer journeys with AI.

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Mysterya
MYSTERY AUDITS, LIVE

Every visit, every location, every score. Live.

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THE MANIFESTOBurn the Deck.
Ten Virtues. Zero Excuses.Start reading →THE HUB

Every free tool, template and resource in one place.

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Curated by Renascence

CX News

Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

Digital Experience

Qualtrics Luncurkan Kerangka Metrik Pengalaman Digital

Qualtrics memperkenalkan Digital Experience Metrics Framework, kerangka terstandar untuk mengukur interaksi pelanggan di berbagai produk dan titik sentuh digital, menurut laporan CX Today.

20 Oct 2026 · 1 min read

Digital Experience

VertexOne Dipilih American Water untuk Platform Pengalaman Pelanggan Digital

VertexOne dipilih oleh American Water untuk menghadirkan platform pengalaman pelanggan digital generasi berikutnya, mencakup penagihan, permintaan layanan, dan pengelolaan akun pelanggan. Tanggal implementasi, cakupan wilayah, dan nilai kontrak belum diungkapkan.

15 Oct 2026 · 1 min read

Digital Experience

NatWest Rekrut Mantan Kepala Omnichannel IKEA, Harsh Agarwal, untuk Memimpin Pengalaman Pelanggan Digital

NatWest telah menunjuk Harsh Agarwal, mantan kepala omnichannel di IKEA, untuk memimpin pengalaman pelanggan digital, membawa keahlian omnichannel berstandar ritel ke dunia perbankan Inggris.

13 Oct 2026 · 1 min read

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