由Renascence精选
CX新闻
经过筛选的行业新闻，聚焦客户体验、行为科学和以人为本的商业领域的核心内容——经过改写、综合，剔除冗余信息。
款待业
Delta's loyalty-premium flywheel keeps lifting customer spend
Delta Air Lines CEO Ed Bastian says the carrier's loyalty programme and premium cabin upselling now function as one reinforcing system, not separate revenue lines, continuing to lift overall customer spend.
13 Oct 2026 · 2 min read
款待业
Abu Dhabi Mandates Healthy Menu Options at Hotels, Restaurants
Abu Dhabi now requires every menu category at hotels and tourism-licensed restaurants to include a healthy option, with half of children's menu items meeting Sehhi nutritional standards.
11 Oct 2026 · 2 min read
款待业
Hilton Says It Isn't Blocking AI Agents From Its Rates
Hilton denies intentionally blocking AI shopping agents, but testing shows tools like Meta's Muse often can't pull live Hilton pricing and default to OTAs instead.
11 Oct 2026 · 2 min read
最新