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Dialflo Raises Rs 1.7 Cr for AI Contact-Centre Tech, Led by AJVC

Indian startup Dialflo has secured Rs 1.7 crore in an early-stage round led by AJVC to build AI-powered contact-centre technology, per Entrackr.

19 Sept 2026 · 2 min read

客户服务

Salesforce Completes Acquisition of AI Firm Fin for Service

Salesforce has finalised its acquisition of AI customer service company Fin, integrating its conversational AI agent technology directly into Salesforce's service and support product line.

14 Sept 2026 · 2 min read

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stc Bahrain launches Bayan contact centre at LEAP 2026

stc Bahrain unveiled Bayan at LEAP 2026, billed as the Kingdom's first fully integrated next-generation contact centre unifying customer service channels into one platform.

8 Sept 2026 · 2 min read

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McDonald's CEO: Execution Issues, Not Prices, Hit US Traffic

McDonald's CEO Chris Kempczinski says overloaded restaurant crews juggling too many simultaneous initiatives — not pricing or demand — are behind a US customer satisfaction and traffic decline.

1 Sept 2026 · 2 min read

客户服务

TTEC Wins $21M IRS Contract to Modernise Contact Centre Tech

TTEC has secured a $21 million IRS contract to modernise the agency's contact centre technology, upgrading infrastructure that supports taxpayer service interactions.

25 Aug 2026 · 2 min read

客户服务

8x8 Embeds Krisp Voice AI Into Contact Center Platform

8x8 has integrated Krisp's AI audio tools—noise cancellation, voice isolation and accent conversion—natively into 8x8 Contact Center, removing the need for third-party plug-ins.

23 Aug 2026 · 2 min read

最新

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