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CX新闻
经过筛选的行业新闻，聚焦客户体验、行为科学和以人为本的商业领域的核心内容——经过改写、综合，剔除冗余信息。
客户体验
Trifork Signs Reseller Deal for SAP Customer Experience Suite
Trifork has become a reseller for SAP's Customer Experience portfolio, extending its existing SAP partnership and widening enterprise access to SAP CX tools.
4 Oct 2026 · 2 min read
客户体验
DoorDash launches SMS ordering to cut app friction
DoorDash now lets customers discover restaurants, get personalised suggestions and reorder past purchases via text message, bypassing the app entirely.
2 Oct 2026 · 2 min read
客户体验
Starbucks CEO Niccol: Turnaround's Next Phase Is Cafe Design
Starbucks CEO Brian Niccol says the chain's turnaround will now focus on renovating cafes and improving in-store customer experience, shifting from earlier operational fixes.
2 Oct 2026 · 2 min read
最新
24 Aug 2026Home Depot Rolls Out Nationwide Express Delivery as Q2 Beats20 Aug 2026Duolingo Hits Record User Retention via Engagement Focus18 Aug 2026Audyence Names Horst Carreño-Bauer VP of Customer Experience18 Aug 2026TIM Brasil Launches South America's First eSIM Transfer17 Aug 2026GM Opens Chevrolet Customer Experience Space in the UAE16 Aug 2026Starbucks, Delta simplify the terms of their loyalty partnership16 Aug 2026Brightspeed Redesigns Home Installation to Cut Customer Wait Anxiety16 Aug 2026Safepoint MGA Taps Next Level Solutions for Self-Service Portal16 Aug 2026Take2Eton Group Appoints Hensser to CX Leadership Role16 Aug 2026Burger King Launches Whopper Guarantee and Champion Role15 Aug 2026US Customer Complaints Hit Record High, ACSI Data Shows14 Aug 2026Wyndham Route 66 Promotion Pairs Loyalty Points With Instant Candy
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