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CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Hospitality
Delta's loyalty-premium flywheel keeps lifting customer spend
Delta Air Lines CEO Ed Bastian says the carrier's loyalty programme and premium cabin upselling now function as one reinforcing system, not separate revenue lines, continuing to lift overall customer spend.
13 Oct 2026 · 2 min read
AI
Security firm finds naming AI agents after Seinfeld characters helps bots join the team
A cybersecurity firm found that giving AI agents informal, human-sounding names like those from Seinfeld made employees more likely to accept them as team members, raising new questions about oversight.
12 Oct 2026 · 2 min read
AI
AI Trust: Daily US Users Still Worried, New Report Shows
A new report finds Americans who use AI daily are just as concerned about its risks and just as supportive of regulation as infrequent users, showing habitual use alone isn't building trust.
12 Oct 2026 · 2 min read
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