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CX News

Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

Marketing

At Home Redesigns Loyalty Programme Using Member Feedback

US retailer At Home is rebuilding its loyalty programme by embedding customer feedback directly into the redesign process, treating rewards as an evolving offer rather than a fixed, finance-led structure.

23 Sept 2026 · 2 min read · 2 sources

Fintech

Corgi Raises $40.7M, Building on $2.6B AI Insurer Valuation

AI-native insurer Corgi has raised $40.7 million in new funding on top of a $2.6 billion valuation, reflecting investor confidence in AI-driven underwriting and claims platforms.

23 Sept 2026 · 2 min read

Customer Experience

VitalCX and Innova Solutions Partner to Transform Healthcare Operations from Patient Access through Revenue Cycle

VitalCX and Innova Solutions Partner to Transform Healthcare Operations from Patient Access through Revenue Cycle PR Newswire

23 Sept 2026 · 2 min read

Banking

JetBlue Redesigns Domestic First Class Seats to Drive Premium Revenue

JetBlue has unveiled a redesigned domestic first-class seat with mattress-grade foam cushioning and elevated cocktail and meal service, part of a premium push meant to help reverse its financial losses.

21 Sept 2026 · 2 min read

Saudi Arabia announces $2.5bn tech investment push as $1.2bn AI data centre expansion leads LEAP 2026

Saudi Arabia announced roughly $2.5 billion in new technology commitments at LEAP 2026, including a $1.2 billion expansion of AI data centre capacity.

21 Sept 2026 · 2 min read

Saudi Arabia Gives 27 Million Residents Free Adobe AI Access

Saudi Arabia's PIF-backed HUMAIN has partnered with Adobe in a reported $4bn deal, giving an estimated 27 million residents free access to AI creative tools, including a new Arabic-language image generator.

21 Sept 2026 · 2 min read

Just in

21 Sept 2026AirDNA Launches Dynamic Pricing Tool, Enters Revenue Management 20 Sept 2026Citrix Acquires Numecent to Decouple Windows Apps From the OS 20 Sept 2026SBI Holdings buys 20% stake in Indonesia's Ajaib for $270m 20 Sept 2026Vertice AI Launches OPTIMIZE for Community Banks, Credit Unions 20 Sept 2026X Investigates Password-Reset Surge Tied to X Money Launch 20 Sept 2026FTC Alleges Amazon Hid Ad Auction Surcharges From Brands 20 Sept 2026Anthropic launches Claude Fable 5.1 and says it’s up to 45 percent cheaper for agentic work 20 Sept 2026Serval Launches Catalyst as AI-Native Rival to ServiceNow 20 Sept 2026Ibtikar Fund Backs AI Retention Startup Churn Solution 20 Sept 2026Félix Raises $200M to Expand Beyond Remittances via WhatsApp 19 Sept 2026Dialflo Raises Rs 1.7 Cr for AI Contact-Centre Tech, Led by AJVC 19 Sept 2026Marriott Brings Loyalty Into Corporate Booking Tools With Spotnana Deal

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