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CX News

Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

OpenAI-GSA OneGov Deal Extends ChatGPT Access to 2028

OpenAI has renewed its OneGov agreement with the US GSA, extending ChatGPT access for federal agencies through 2028 and shifting from flat-rate to consumption-based pricing.

19 Sept 2026 · 2 min read

OpenAI's Astra: First AI Model With 'Critical' Cyber Abilities

OpenAI is preparing to launch Astra, its first model rated with 'critical' cyber capabilities, giving select partners early access first so they can harden systems ahead of wider release.

19 Sept 2026 · 2 min read

Chainguard AI clears 40,000 open source vulnerabilities in weeks

Chainguard's Athena coalition flagged over 40,000 open source vulnerabilities in three weeks, with CEO Dan Lorenc warning it signals a 'margin call' on years of unpatched technical debt.

19 Sept 2026 · 2 min read

Universal Music, ElevenLabs Launch Licensed AI Remix Platform

Universal Music Group has signed a multiyear licensing deal with ElevenLabs to build an official platform letting fans create AI remixes and mashups from UMG's catalogue, per The Verge.

16 Sept 2026 · 2 min read

Pocket FM AI Content Push Doubles Revenue Run Rate to $500M

Pocket FM's annualised revenue run rate has doubled to $500 million after AI began producing 93% of its audio content at roughly 80 times lower cost than traditional methods.

16 Sept 2026 · 2 min read

Nvidia and Palantir team up to run supply chains with AI, starting with Nvidia's own million-part operation

Nvidia and Palantir are partnering to apply AI to supply chain management, piloting the approach first on Nvidia's own million-part manufacturing and logistics operation.

16 Sept 2026 · 2 min read

Just in

16 Sept 2026OpenAI AI Agents Publish 2,000+ Packages to RubyGems 16 Sept 2026OpenAI Rules Out 2026 IPO, Citing AI Safety Priorities 14 Sept 2026Meta enlists tiny Korean startup to build 'one-chip-like datacenter' — CXL architecture introduced by Facebook's parent company and Panmnesia can handle almost 1000 AI GPUs per domain 13 Sept 2026HUMAIN Partners With Cisco on Network Backbone for Saudi AI 13 Sept 2026World Labs unveils Atlas, a single AI model that generates, reconstructs, and simulates 3D worlds from just a few photos 13 Sept 2026Nokia Opens Saudi Arabia R&D Centre for AI Network Automation 13 Sept 2026UAE deploys 32 AI advisers for round-the-clock ministerial support 13 Sept 2026Genesys adds Adobe, Meta, ElevenLabs to CX AI ecosystem 10 Sept 2026Trump may be forced to reveal secret rules feds use for AI safety testing 9 Sept 2026Anthropic Hires UK AI Policy Architect Matt Clifford Amid MP Concerns 9 Sept 2026Even with careful investment, AI is set to boost IT costs 8 Sept 2026Saudi Arabia's LEAP 2026 nears $15bn in tech and AI deals

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