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CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Retail
Ibtikar Fund Backs AI Retention Startup Churn Solution
Ibtikar Fund has made a seed investment in Palestine-based Churn Solution, an AI platform that personalises cancellation and payment-recovery journeys to help subscription businesses cut churn.
20 Sept 2026 · 2 min read
Retail
Levi's ties AI strategy to global ERP and data modernisation
Levi's CDTO Jason Gowans says a global ERP and data overhaul is the foundation enabling reliable AI tools for both employees and shoppers.
16 Sept 2026 · 2 min read
Retail
Target Launches AI Photo Search and Review Summary Tools
Target has added AI-powered photo search and AI-generated review summaries to its retail platform, aiming to cut friction between browsing and purchase.
16 Sept 2026 · 2 min read
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