Curated by Renascence

CX News

Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

Banking

Félix Raises $200M to Expand Beyond Remittances via WhatsApp

Félix, a WhatsApp-based remittance platform for Latino immigrants in the US, has raised $200m in equity and debt, including $87m in Series C funding, to expand into broader financial services.

20 Sept 2026 · 2 min read

Banking

Integral raises €18M to unify SME back-office software

Berlin startup Integral has raised €18 million, co-led by Mosaic Ventures and Reid Hoffman, to expand a platform that merges accounting, tax and payroll for SMEs into one system.

18 Sept 2026 · 2 min read

Banking

NatWest Names Ex-Ikea Exec to Lead Customer Experience

NatWest has appointed former Ikea executive Harsh Agarwal as managing director for customer experience and engagement, tasking him with unifying digital and physical customer journeys.

14 Sept 2026 · 2 min read

Banking

Monzo Activates Backup Banking System Amid App Outage

Monzo triggered an independent backup system on Wednesday after an app outage locked out thousands of customers, restoring normal access by the afternoon.

5 Sept 2026 · 2 min read

Banking

DRAM Shortage Pushes Nvidia AI Server Prices Up ~15%

A DRAM memory shortage tied to Samsung, SK Hynix and Micron is reportedly raising Nvidia's Grace Blackwell and Vera Rubin AI server prices by about 15 percent, hitting hyperscalers Microsoft, Google and Meta.

4 Sept 2026 · 2 min read

Banking

ADIB names Pedro Uria-Recio as first chief AI officer

Abu Dhabi Islamic Bank has appointed Pedro Uria-Recio to a newly created chief AI officer role, giving AI strategy a direct seat on its executive team.

4 Sept 2026 · 1 min read

Just in

3 Sept 2026AI Risk to Global Financial System Grows, BoE's Bailey Warns 3 Sept 2026Avanza launches algorithm-driven discretionary equity management service 1 Sept 2026IAA Credit Union Selects Mahalo Banking for Digital Platform 1 Sept 2026Varo Bank, Green Dot Enable Cash Deposits at 2,000+ Kroger Stores 24 Aug 2026Lloyds, Halifax and Bank of Scotland Hit by Joint Outage 24 Aug 2026Personetics, Plaid Partner to Add AI Insights to Open Finance 24 Aug 2026Google buys Spirit Airlines' data for AI training after bankruptcy 23 Aug 2026Sonder Brand Sold Out of Bankruptcy, Management Arm Shut 22 Aug 2026InvestiFi Raises $20M for Embedded Investing at Credit Unions 22 Aug 2026Egypt's One Zero Bank opens up to AIagents 21 Aug 2026Datavault AI to Acquire BankWyse in Fintech M&A Deal 20 Aug 2026Sionic Instant Bank Pay Launches on Microsoft Marketplace

View all news

Stay ahead of CX

Get the signal, not the noise.

The Journal, Experience Loom and the stories shaping CX — straight to your inbox.

Subscribe Read the Journal