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CX News

Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

Banking

Emirates NBD Restores Mobile App After Service Disruption

Emirates NBD says its mobile banking app is fully restored after an outage, though the bank has not disclosed the cause, duration or number of customers affected.

11 Oct 2026 · 2 min read

Banking

Bank of America, Barclays Ease Workplace Rules After Staff Pushback

Bank of America is raising entry-level pay and expanding its apprenticeship programme, while Barclays is relaxing its return-to-office mandate, both responding to staff pushback and retention pressures.

10 Oct 2026 · 2 min read

Banking

DNB Layoffs: Norway's Largest Bank Cuts 400 Tech Jobs for AI

DNB, Norway's largest bank, is cutting around 400 technology jobs as it scales up AI agents, directly naming automation as the driver rather than calling it routine restructuring.

7 Oct 2026 · 2 min read

Banking

Bank AI Spending Driven by Rivalry, Not ROI, Accenture Says

Accenture's Mike Abbott says banks are increasing AI investment largely to keep pace with rivals, not because of proven returns, with few redesigning workflows to capture real value.

2 Oct 2026 · 2 min read

Banking

Alkami: 85% of Bank Customers Would Switch Over Poor Digital CX

Alkami Technology research finds 85% of consumers would leave their bank or credit union if its digital banking experience fails to meet a high quality standard.

2 Oct 2026 · 2 min read

Banking

Social Development Bank Launches 'Nora' Smart Assistant and 'Smart Collection' Agent at LEAP 2026

Saudi Arabia's Social Development Bank unveiled two AI tools at LEAP 2026: a virtual assistant called Nora and an automated collections agent called Smart Collection.

21 Sept 2026 · 2 min read

Just in

21 Sept 2026JetBlue Redesigns Domestic First Class Seats to Drive Premium Revenue 20 Sept 2026SBI Holdings buys 20% stake in Indonesia's Ajaib for $270m 20 Sept 2026Vertice AI Launches OPTIMIZE for Community Banks, Credit Unions 20 Sept 2026Félix Raises $200M to Expand Beyond Remittances via WhatsApp 18 Sept 2026Integral raises €18M to unify SME back-office software 14 Sept 2026NatWest Names Ex-Ikea Exec to Lead Customer Experience 7 Sept 2026Diebold Nixdorf Signs Deal to Modernise Thomaston Savings Bank ATMs 6 Sept 2026Polygon Joins BoE Digital Pound Lab to Trial Cross-Border Settlement 6 Sept 2026Revolut to launch European airport lounge network for premium users 6 Sept 2026Lithic, Monavate Partner on Fiat-Digital Card Programmes 5 Sept 2026Monzo Activates Backup Banking System Amid App Outage 4 Sept 2026DRAM Shortage Pushes Nvidia AI Server Prices Up ~15%

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