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CX News

Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

General

Dubai to get second Etihad Rail station as RTA puts public transport centre stage

Dubai's RTA has confirmed a second Etihad Rail passenger station will be built in Meydan, designed to connect directly with the upcoming Dubai Metro Gold Line.

19 Sept 2026 · 2 min read

General

Abu Dhabi Paid Parking Signs Signal Future Update, Not New Fees

Q Mobility confirms new paid-parking signage and Darb app zoning changes in Abu Dhabi point to a future system update, with current tariffs and rules unchanged for now.

16 Sept 2026 · 2 min read

General

Teleperformance opens Johor Bahru CX hub for Singapore, SE Asia

Teleperformance has opened a new customer experience delivery centre in Johor Bahru, Malaysia, aimed at serving clients in Singapore and across Southeast Asia.

14 Sept 2026 · 2 min read

General

Dubai Silicon Oasis Expands Paid Parking to All Streets

Parkonic has extended metered parking across every street zone in Dubai Silicon Oasis, applying time-banded rates of Dh4 to Dh6 per hour from August 21.

4 Sept 2026 · 2 min read

General

e& Q2 Revenue Rises 9% to Dh19.2bn as Subscribers Hit 251.5m

e& reported Dh19.2 billion in second-quarter revenue, up 9% year-on-year, as its subscriber base grew to 251.5 million, even as profit fell amid rising costs of serving its expanding customer base.

22 Aug 2026 · 2 min read

General

Etihad Rail Sells Over 70,000 Tickets Since Passenger Launch

Etihad Rail has sold more than 70,000 tickets since launching UAE intercity passenger services, an early demand signal for the network's rollout.

21 Aug 2026 · 2 min read

Just in

16 Aug 2026Dubai Pet Adoption Platform Launches Alongside New Warsan Shelter 16 Aug 2026Saudi Arabia launches digital New Muslim conversion card 15 Aug 2026flydubai Reroutes Naples Flights to Salerno for November 15 Aug 2026Qatar Merges Customs and Tax Systems, Launches 11 Digital Services 15 Aug 2026Jazeera Airways adds Abu Dhabi, Al Ain flights to UAE network

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