About

The consultancy born at the intersection of behavioral economics and human experience.

Join a team reshaping how the world experiences brands.

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COMPANY

Meet team Renascence

Build a tailored deck

Aslan Patov, CEO

20+ CX specialists

Life at Renascence

GROW WITH US

Grow your career in CX

Build your own CX firm

Our global network

CONNECT

Press & coverage

Services

Comprehensive CX and management consulting for enterprise brands.

Explore the full range of CX & management consulting services.

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CORE

Customer Experience

End-to-end transformation

Behavioral Economics

Science of decisions

Journey blueprints

Strategy Consulting

Management consulting

Cultural Change

CX-first culture

Customer Loyalty

Programs that retain

SPECIALIST

Digital Transformation

Technology-led CX

Employee Experience

Mystery Shopping

Audit experience

Training Programs

Org. Transformation

Restructure for CX

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

Explore every CX solution we offer.

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STRATEGY & GOVERNANCE

Vision, ambition & roadmap

Benchmark where you are

Operating model & standards

Listen, analyze, act

Turn ambition into action

Communication that lands

DESIGN & DELIVERY

Map & redesign journeys

Design for real customers

Blueprints & standards

Optimize operations

UX & Wireframes

Digital experience design

Escalation Strategy

Turn complaints into loyalty

CULTURE & EXPERIENCE

Customer Rituals

Moments customers remember

Corporate Policies

Policies that protect customers

Industries

A decade of CX transformation across the region's defining sectors.

See how we work across every sector.

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BUILT ENVIRONMENT

Developers & communities

Hotels & resorts

Authorities & zones

FINANCE & TECH

Banking & Finance

SaaS & platforms

Telecommunications

Telecom operators

PEOPLE & MOBILITY

Providers & clinics

Schools & universities

Travel & Tourism

Airlines & DMOs

Products

Proprietary tools, platforms, and AI that power CX transformation.

Explore the full Renascence product ecosystem.

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AI & TECHNOLOGY

Behavioral AI assistant

AI Sales Assistant

Automate your pipeline

AI CX design platform

LEARNING & GAMES

CX certification

Behavioral toolkit

The Art of Engagement

Behavioral selling course

PLATFORMS & TOOLS

Mystery shopping

Process mapping

Free CX tool suite

AI PRODUCTS

CX Maturity Assessment

AI-scored benchmark

CX ROI Calculator

Model your CX return

EX ROI Calculator

Value of engagement

The full tool suite

Opinion

Insights, research, and conversations at the frontier of CX.

ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Customer ExperienceModel langganan dan pengekalan Customer ExperienceMenggabungkan data operasi dan data pengalaman (O-data + X-data)

Latest episodes

Ep. 03 · Customer LoyaltyCustomer Loyalty, Brand Loyalty & CX Ep. 02 · Artificial IntelligenceAI in Customer Experience

Latest news

Customer ServiceZendesk Lancar Ejen AI Khusus untuk Perkhidmatan Pelanggan AIWavetec Lancar Nexia Consultant, Alat AI Rakan Keputusan CX

Hub

Free tools, templates, and resources to advance your CX practice.

NEW · MANIFESTO

Burn the Deck. Ten Virtues. Zero Excuses. — read our manifesto for the brave consultant.

Start reading →

AI TOOLS

CX Maturity Assessment

AI-scored benchmark

CX ROI Calculator

Model your CX return

EX ROI Calculator

Value of engagement

The full tool suite

FREE TOOLS

Ready-to-use templates

Interactive learning

Behavioral Biases

The science of CX

Shifts shaping CX

LEARNING

Events & Webinars

Learn & connect

Download research

CULTURE

Burn the Deck — our manifesto

Curated by Renascence

CX News

Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

Guest Experience

EveryBite dan 3Owl Bawa Pemperibadian Menu Pintar ke Restoran

EveryBite dan 3Owl mengumumkan perkongsian untuk menyepadukan pemperibadian menu bertenaga AI ke dalam aplikasi pesanan, laman web dan kiosk restoran tanpa perlu ubah infrastruktur sedia ada.

18 Sept 2026 · 2 min read

Guest Experience

Merlin Entertainments Meningkatkan Pengalaman Tetamu Merentasi Tarikan Globalnya dengan NiCE CXone

Merlin Entertainments telah memilih platform awan CXone daripada NiCE untuk menyeragamkan perkhidmatan tetamu merentasi LEGOLAND, Madame Tussauds dan tarikan lain di seluruh dunia, menggantikan sistem yang berpecah-belah dan khusus mengikut lokasi.

17 Sept 2026 · 2 min read

Guest Experience

LG Lancar Hospitality Portal untuk Pengalaman Tetamu Peribadi

LG Electronics memperkenalkan Hospitality Portal, platform yang membolehkan hotel menghantar kandungan peribadi terus ke TV bilik tanpa memerlukan tetamu memuat turun sebarang aplikasi.

9 Aug 2026 · 2 min read

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