About

The consultancy born at the intersection of behavioral economics and human experience.

Join a team reshaping how the world experiences brands.

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COMPANY

Meet team Renascence

Build a tailored deck

Aslan Patov, CEO

20+ CX specialists

Life at Renascence

GROW WITH US

5 open positions

Build your own CX firm

Our global network

CONNECT

Press & coverage

Services

Comprehensive CX and management consulting for enterprise brands.

Explore the full range of CX & management consulting services.

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CORE

Customer Experience

End-to-end transformation

Behavioral Economics

Science of decisions

Journey blueprints

Strategy Consulting

Management consulting

Cultural Change

CX-first culture

Customer Loyalty

Programs that retain

SPECIALIST

Digital Transformation

Technology-led CX

Employee Experience

Mystery Shopping

Audit experience

Training Programs

Org. Transformation

Restructure for CX

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

Explore every CX solution we offer.

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STRATEGY & GOVERNANCE

Vision, ambition & roadmap

Benchmark where you are

Operating model & standards

Listen, analyze, act

Turn ambition into action

Communication that lands

DESIGN & DELIVERY

Map & redesign journeys

Design for real customers

Blueprints & standards

Optimize operations

UX & Wireframes

Digital experience design

Escalation Strategy

Turn complaints into loyalty

CULTURE & EXPERIENCE

Customer Rituals

Moments customers remember

Corporate Policies

Policies that protect customers

Industries

A decade of CX transformation across the region's defining sectors.

See how we work across every sector.

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BUILT ENVIRONMENT

Developers & communities

Hotels & resorts

Authorities & zones

FINANCE & TECH

Banking & Finance

SaaS & platforms

Telecommunications

Telecom operators

PEOPLE & MOBILITY

Providers & clinics

Schools & universities

Travel & Tourism

Airlines & DMOs

Products

Proprietary tools, platforms, and AI that power CX transformation.

Explore the full Renascence product ecosystem.

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AI & TECHNOLOGY

Behavioral AI assistant

AI Sales Assistant

Automate your pipeline

AI CX design platform

LEARNING & GAMES

CX certification

Behavioral toolkit

The Art of Engagement

Behavioral selling course

PLATFORMS & TOOLS

Mystery shopping

Process mapping

Free CX tool suite

AI PRODUCTS

CX Maturity Assessment

AI-scored benchmark

CX ROI Calculator

Model your CX return

EX ROI Calculator

Value of engagement

The full tool suite

Opinion

Insights, research, and conversations at the frontier of CX.

ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Strategic PlanningCustomer Experience Strategy in 2026: What's Changed

Latest episodes

Ep. 03 · Customer LoyaltyCustomer Loyalty, Brand Loyalty & CX Ep. 02 · Artificial IntelligenceAI in Customer Experience

Latest news

Digital TransformationAppleCare One UK Launch: Multi-Device Bundle Arrives August 2026 Customer ExperienceClientshare Embedded Reporting: Live Data in B2B QBRs

Hub

Free tools, templates, and resources to advance your CX practice.

NEW · MANIFESTO

Burn the Deck. Ten Virtues. Zero Excuses. — read our manifesto for the brave consultant.

Start reading →

AI TOOLS

CX Maturity Assessment

AI-scored benchmark

CX ROI Calculator

Model your CX return

EX ROI Calculator

Value of engagement

The full tool suite

FREE TOOLS

Ready-to-use templates

Interactive learning

Behavioral Biases

The science of CX

Shifts shaping CX

LEARNING

Events & Webinars

Learn & connect

Download research

CULTURE

Burn the Deck — our manifesto

Experience Hub

Everything we know about behavioral CX — free

A living library of cognitive biases, trends, research, and tools. Built to make great experiences inevitable, not exceptional.

Explore

Knowledge & tools

Behavioral Biases

A growing library of the cognitive biases behind customer behavior — what each one is, why it happens, and exactly how to design for it across the customer journey.

Trends Radar

The shifts shaping customer experience, behavior and technology — what we’re tracking, why we think each will matter, and what it means for how you serve people.

Whitepapers

In-depth research and points of view on customer experience, behavioral economics and the future of how brands serve people. Download free with your details.

CX Templates

Proven, editable templates for customer experience, strategy and service design — built from a decade of real engagements. Free to download and use.

CX Games

Interactive games that make behavioral economics and customer experience stick — perfect for workshops, onboarding and team learning.

Courses

Certifications and courses at the intersection of behavioral economics and customer experience — practical, hands-on, and built from real work.

Events & Webinars

Where the CX community learns and connects — our webinars, workshops and the industry events we’ll be speaking at.

Journal

Ideas and essays from the practice.

The Loom

Our video series on behavior and CX.

Media

Press, coverage, and speaking.

Bring this thinking to your team

From cognitive biases to live journeys — let's design experiences that move the numbers.

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