Curated by Renascence

CX News

Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

Patient Experience

Wisconsin Hospitals Top US Five-Star Patient Experience Ratings

Wisconsin has the nation's highest concentration of hospitals earning five-star patient experience ratings, with strong scores spread across many facilities rather than one standout.

19 Sept 2026 · 2 min read · 2 sources

Hospitality

Etihad targets expansion in China and Africa as airline plans 3,000 hires a year

Etihad Airways is expanding into China and Africa and plans to recruit around 3,000 employees annually to support its growing fleet and route network.

19 Sept 2026 · 2 min read

Customer Experience

Trifork expands SAP reseller deal to cover CX portfolio

Trifork has signed a new reseller agreement extending its SAP partnership to SAP's Customer Experience portfolio, widening implementation capacity for enterprise CX rollouts.

19 Sept 2026 · 2 min read

iOS 27, macOS Golden Gate 27 bring AI Siri, end Rosetta support

Apple's iOS 27 and macOS Golden Gate 27 add AI-enhanced Siri and refine the Liquid Glass interface, while macOS Golden Gate 27 becomes the final release to support Rosetta for Intel-based apps.

19 Sept 2026 · 2 min read

Guest Experience

Etihad Airways Unveils New A330 Cabin Amid $20bn Fleet Plan

Etihad Airways revealed a redesigned A330 cabin product at Arabian Travel Market 2026, part of a $20 billion investment in fleet renewal and guest experience.

19 Sept 2026 · 2 min read

Hospitality

First Central Hotel Suites Dubai Merges Front Office and F&B

First Central Hotel Suites Dubai has unified its front office and food & beverage operations into one structure, cutting handoffs to speed up check-in, concierge and dining service.

18 Sept 2026 · 2 min read

Just in

18 Sept 2026PayNearMe acquires Marr Labs assets to embed AI agents into PayXM 18 Sept 2026HES FinTech and Acquired Expand Partnership to Put a Multi-Rail Payment Stack Behind Lending and Collections 18 Sept 2026Integral raises €18M to unify SME accounting, tax and payroll 18 Sept 2026Legacy IT Systems Persist as Enterprises Scale AI Investment 17 Sept 2026Instacart, Shipt Roll Out AI Shopping Assistants for Carts 17 Sept 2026UNESCO AI Ethics Forum Opens in Riyadh, First for Arab Region 17 Sept 2026SAL Logistics and Huawei Sign MoU on Saudi Digital Transformation 16 Sept 2026AI Use Reaches 100% Among U.S. Revenue Leaders Surveyed, but Only 1 in 5 Report Production-Ready AI 16 Sept 2026Ryzen AI Max+ PRO 495 Mini PCs Debut With 192GB Unified Memory 16 Sept 2026PUCPR and 404 Innovation Studio Launch ‘Never Stop Thinking’ Campaign Supporting Humanitas Code — a Free Protocol Built to Protect Human Thinking in the Age of AI 16 Sept 2026Cathay Pacific trials Google AI to cut aircraft contrail impact 40%16 Sept 2026Data centre opposition spreads to South Africa, Thailand, US

View all news

Stay ahead of CX

Get the signal, not the noise.

The Journal, Experience Loom and the stories shaping CX — straight to your inbox.

Subscribe Read the Journal