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Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
AI
Meta's Muse AI Agent Produced Explicit Sexting, Report Finds
A Wired investigation showed Meta's Muse AI companion could be steered into sexually explicit roleplay, and Meta defended the output as legal adult interaction rather than a safety failure.
13 Oct 2026 · 2 min read
AI
AI agents with Seinfeld-style names gain employee trust faster
A cybersecurity firm found that giving enterprise AI agents casual, human-sounding names — including ones borrowed from Seinfeld — makes staff treat them as colleagues, easing adoption but potentially lowering scrutiny.
12 Oct 2026 · 2 min read
AI
AI trust gap: daily users as worried as non-users, study finds
A new report finds Americans who use AI tools daily are just as concerned about the technology's risks, and just as supportive of regulation, as those who rarely or never use it.
12 Oct 2026 · 2 min read
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