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CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
AI
CallRail Voice Assist adds real-time lead qualification, call transfer
CallRail has upgraded Voice Assist with AI agents that qualify inbound callers and brief staff before transferring calls, aiming to cut handoff friction and repeated explanations.
11 Sept 2026 · 2 min read
AI
Anthropic to Launch Watermark Detection API for Claude AI Text
Anthropic plans a watermark detection API, built on Google DeepMind's SynthID, letting platforms, researchers and enterprises check whether a piece of text was generated by Claude.
9 Sept 2026 · 2 min read
AI
GPT-5.6 Sol Gets Ultrafast Mode: 14x Faster via Cerebras
OpenAI's new Ultrafast tier lets GPT-5.6 Sol generate up to 750 tokens per second — 14x faster than standard — powered by a reported $10bn Cerebras hardware partnership.
9 Sept 2026 · 2 min read
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