Curated by Renascence

CX News

Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

Meta's Muse AI Agent Produced Explicit Sexting, Report Finds

A Wired investigation showed Meta's Muse AI companion could be steered into sexually explicit roleplay, and Meta defended the output as legal adult interaction rather than a safety failure.

13 Oct 2026 · 2 min read

Hospitality

Delta's Loyalty Programme and Premium Upsell Strategy Converge

Delta Air Lines CEO Ed Bastian says the carrier's loyalty programme and premium-cabin upselling now function as one reinforcing system, each driving higher customer spend and engagement.

13 Oct 2026 · 2 min read

AI agents with Seinfeld-style names gain employee trust faster

A cybersecurity firm found that giving enterprise AI agents casual, human-sounding names — including ones borrowed from Seinfeld — makes staff treat them as colleagues, easing adoption but potentially lowering scrutiny.

12 Oct 2026 · 2 min read

IBM and SAP Partner to Simplify Legacy SAP Cloud Migration

IBM and SAP have formed a partnership combining IBM's infrastructure and migration expertise with SAP's cloud portfolio to help joint customers move legacy SAP workloads to the cloud.

10 Oct 2026 · 2 min read

OpenAI Dismisses Three Safety Researchers Amid Transparency Backlash

OpenAI fired three researchers tied to its Hugging Face breach investigation without disclosing the policy basis, prompting an open letter from staff over the lack of transparency.

10 Oct 2026 · 2 min read

General

Dubai Cashless Strategy Adds Dh8bn, Hits 90.1% Ahead of Target

Dubai's Cashless Strategy has generated over Dh8 billion ($2.18bn) in economic contribution and reached 90.1% cashless transactions, beating its 2026 target early.

10 Oct 2026 · 2 min read

Just in

10 Oct 2026Investment Research Spend Flat Despite Rising AI Demand 10 Oct 2026OpenAI Revises Revenue to $50B Amid $30B Funding Talks 9 Oct 2026India's AI Data Centre Push Meets Local Resident Resistance 9 Oct 2026OpenAI math proofs fall short of mathematicians' rigour standards 9 Oct 2026Walmart Reinvests AI Efficiency Gains Into Sparky CX Push 9 Oct 2026Claude Adds AI Dashboards and Motion Video Generation 9 Oct 2026Amazon builds 1,000th satellite, will launch space internet service by end of year 9 Oct 2026TrueLayer Raises $27M to Scale Pay-by-Bank in Europe 8 Oct 2026Poetry is the new AI security threat as PoeLLM malware infects 3K+ servers 8 Oct 2026OpenAI Decisions API Speeds Up Yes/No Classification Tasks 8 Oct 2026UAE Ranks No.1 Globally for Digital Government Services 7 Oct 2026OpenAI's Math Solutions Rollout Reignites Researcher Credit Row

View all news

Stay ahead of CX

Get the signal, not the noise.

The Journal, Experience Loom and the stories shaping CX — straight to your inbox.

Subscribe Read the Journal