Curated by Renascence

CX News

Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

CallRail Voice Assist adds real-time lead qualification, call transfer

CallRail has upgraded Voice Assist with AI agents that qualify inbound callers and brief staff before transferring calls, aiming to cut handoff friction and repeated explanations.

11 Sept 2026 · 2 min read

Banking

Chime to Acquire Stride Bank, Gaining Direct Banking Control

Chime is acquiring Stride Bank, the chartered partner behind its banking products, shifting from a bank-as-a-service model to owning its own banking charter and infrastructure decisions.

10 Sept 2026 · 2 min read

Customer Experience

AI-Driven Decisions Cited as CX Problem by 2 in 5 Executives

A new enterprise survey finds nearly two in five decision-makers say AI-driven decisions have directly caused customer experience problems, pointing to a governance gap as AI moves from pilot to production.

10 Sept 2026 · 2 min read

Customer Service

Five9 Launches AI Voice Agent Built for Regulated Contact Centres

Five9 has introduced an AI voice agent integration designed for compliance-heavy sectors like finance, healthcare and insurance, embedding auditability and data governance from the outset.

9 Sept 2026 · 2 min read

Banking

UK MPs Question Banks Over Crypto Firm 'Debanking'

A cross-party group of UK MPs has asked major banks to explain the criteria used when refusing or closing accounts for crypto firms, amid ongoing complaints of unexplained 'debanking'.

9 Sept 2026 · 2 min read

GovTech

California Launches Teen Council on Emerging Tech, Digital Wellness

California has created a formal teen council to feed youth perspectives directly into state policy on emerging technology and digital wellbeing, per StateScoop.

9 Sept 2026 · 2 min read

Just in

8 Sept 2026Tabbed Integrates With Toast POS for In-Checkout Loyalty 8 Sept 2026Camel Soap Factory Runs Survival Campaign to Sell 25,000 Bars 8 Sept 2026Zoox Launches Amazon-Backed Robotaxi Service in Las Vegas 8 Sept 20261 in 5 US Workers Delegate Tasks to AI Over Colleagues 8 Sept 2026Dubai Airport DXB Terminal 3 Opens New Uber, Careem Pickup Lounge 8 Sept 2026HMRC Signs £78m Atos Deal to Scale Low-Code Development 8 Sept 2026Stripe Reportedly Acquiring AI Startup OpenRouter for $7bn+8 Sept 2026Stripe Reportedly Planning $7bn+ Push Into AI Token Billing 8 Sept 2026Enterprises with AI context layers report agent failures at more than twice the rate of those without one 8 Sept 2026Kenya Airways Shortlisted Twice for 2026 World Travel Tech Awards 8 Sept 2026UAE Luxury Train to Cost Around $5,000 a Night by 2028 7 Sept 2026Naver's Digital Twin Platform Approved as Saudi Smart City Standard

View all news

Stay ahead of CX

Get the signal, not the noise.

The Journal, Experience Loom and the stories shaping CX — straight to your inbox.

Subscribe Read the Journal