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CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Marketing
Camel Soap Factory Runs Survival Campaign to Sell 25,000 Bars
UAE's Camel Soap Factory has launched a public campaign asking customers to buy 25,000 bars of soap to keep the business operating, framing purchases as an act of support rather than a promotion.
8 Sept 2026 · 2 min read
Marketing
Coca-Cola Unveils Unified Global Brand Identity for Consistency
Coca-Cola has launched a single, consistent visual and experiential brand identity across all its global markets, aiming to standardise packaging, communications and touchpoints worldwide.
10 Aug 2026 · 2 min read
Marketing
Gemini AI Resolves 75% of Google Ads Support Queries: Alphabet
Alphabet says Gemini-powered AI agents now autonomously resolve 75% of Google Ads customer support queries, per its Q2 2025 earnings disclosure.
9 Aug 2026 · 2 min read
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