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CX News

Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

Retail

Walmart Ties Fast Delivery to Walmart+ Growth Strategy

Walmart executives say faster delivery and rising Walmart+ membership are reinforcing each other, treating fulfilment speed as a trust-building lever rather than just an operational metric.

2 Sept 2026 · 2 min read · 2 sources

Retail

Bundle Launches Multi-Merchant Rewards Network in MENA

MENA startup Bundle has launched a shared loyalty network letting shoppers earn and redeem points across multiple retailers, aiming to fix the low-redemption problem plaguing single-brand rewards schemes.

23 Aug 2026 · 2 min read

Retail

Michaels Launches Ask Mike AI Shopping Assistant

Michaels has rolled out Ask Mike, an AI assistant that turns craft project ideas into personalised product recommendations, moving discovery beyond keyword search.

23 Aug 2026 · 2 min read

Retail

Zilch Partners with Rezolve Ai to Add AI-Personalised BNPL Rewards

UK fintech Zilch has integrated Rezolve Ai's AI-driven rewards platform into its fee-free payment flow, letting shoppers earn personalised rewards as they spend rather than simply deferring costs.

13 Aug 2026 · 2 min read

Retail

Andrew Golden Appointed Chief Experience Officer at RetailNext

RetailNext has created a Chief Experience Officer role, appointing Andrew Golden — a structural signal that B2B client experience is now a board-level priority for the retail analytics firm.

9 Aug 2026 · 2 min read

Retail

Ask Mike AI: Michaels Logs 75,000 Shopper Conversations

Michaels' generative AI assistant Ask Mike has recorded nearly 75,000 customer conversations, signalling early adoption of conversational commerce in speciality craft retail.

9 Aug 2026 · 2 min read

Just in

4 Aug 2026Globe Telecom & KDDI Bring Omotenashi to Philippine Retail CX 3 Aug 2026Google–RAI Partnership Targets Digital Adoption for India's Small Retailers 3 Aug 2026Amazon Narrows CPG Gap with Costco: What the Shift Means for CX

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