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CX News

Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

Retail

GLP-1 Drugs Prompt Retailers to Rethink Sizing, Returns

Rapid body changes from GLP-1 weight-loss drugs are pushing apparel and bridal retailers, including David's Bridal, to revise sizing guidance, alteration timelines and return policies.

6 Oct 2026 · 2 min read

Retail

Shoppers Regret Following Bad AI Shopping Recommendations

A new survey finds many shoppers regret purchases made on AI-generated recommendations, exposing a widening trust gap in AI-assisted retail tools.

4 Oct 2026 · 2 min read

Retail

Shopify Canvas: build online stores via AI chat with Sidekick

Shopify has launched Canvas, a Sidekick AI-powered feature that lets merchants design and adjust online storefronts through natural-language conversation instead of templates or code.

2 Oct 2026 · 2 min read

Retail

Blinkit Adds Pokémon Collectibles to Quick-Commerce App

Blinkit has launched a Pokémon-branded collectibles campaign, layering game-like collection mechanics onto its grocery delivery app to build customer loyalty beyond speed and price.

18 Sept 2026 · 2 min read

Retail

Levi's Ties AI Strategy to ERP and Data Modernisation

Levi Strauss CDTO Jason Gowans says a global ERP and data modernisation programme is the foundation enabling AI deployment across staff and shopper-facing channels.

14 Sept 2026 · 2 min read

Retail

Target Adds AI Photo Search and AI Review Summaries

Target has launched AI-powered photo search and AI-generated review summaries to help shoppers find products and evaluate purchases faster.

14 Sept 2026 · 2 min read

Just in

13 Sept 2026iQor Insights iQ: 1.4 Million Calls Analysed, Impact Unclear 2 Sept 2026Walmart Ties Fast Delivery to Walmart+ Growth Strategy 23 Aug 2026Bundle Launches Multi-Merchant Rewards Network in MENA 23 Aug 2026Michaels Launches Ask Mike AI Shopping Assistant 23 Aug 2026Michaels launches 3D digital frame builder 21 Aug 2026Wayfair Q2: Perigold Luxury Sales Jump 35% Amid Weak Mass Demand 20 Aug 2026Morrisons teams with Everseen to improve customer experience at self-checkout 13 Aug 2026AliExpress Fined €560M by EU for Repeat DSA Safety Failures 13 Aug 2026Zilch Partners with Rezolve Ai to Add AI-Personalised BNPL Rewards 9 Aug 2026Andrew Golden Appointed Chief Experience Officer at RetailNext 9 Aug 2026Ask Mike AI: Michaels Logs 75,000 Shopper Conversations 4 Aug 2026Globe Telecom & KDDI Bring Omotenashi to Philippine Retail CX

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