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CX News

Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

Hospitality

Delta's Loyalty Programme and Premium Upsell Strategy Converge

Delta Air Lines CEO Ed Bastian says the carrier's loyalty programme and premium-cabin upselling now function as one reinforcing system, each driving higher customer spend and engagement.

13 Oct 2026 · 2 min read

Hospitality

Mumbai Airport Terminal 2 Shift Sparks Airline Pushback

CSMIA plans to move about a third of Terminal 2's international departures to Terminal 1 for safety reasons, but airlines say they weren't given enough notice or clarity on the change.

6 Oct 2026 · 2 min read

Hospitality

Singapore Airlines Refreshes In-Flight Dining and Serviceware

Singapore Airlines has updated its in-flight dining programme with new dishes, beverages and redesigned serviceware, reinforcing dining as a coordinated sensory touchpoint rather than just a menu update.

3 Oct 2026 · 1 min read

Hospitality

Hyatt-Delta Partnership Links Hotel and Flight Loyalty Rewards

Hyatt and Delta have connected World of Hyatt and SkyMiles so members can earn and redeem rewards across hotel stays and flights as one continuous travel journey.

13 Sept 2026 · 2 min read

Hospitality

Tabbed Integrates With Toast POS for In-Checkout Loyalty

Tabbed has integrated with Toast's POS system, letting restaurants deliver members-club-style loyalty perks directly at checkout without separate apps or hardware.

8 Sept 2026 · 2 min read

Hospitality

UAE Luxury Train to Cost Around $5,000 a Night by 2028

A planned 15-carriage UAE luxury train linking Fujairah, Dubai, Abu Dhabi and Liwa could cost about $5,000 per night when it launches in 2028, positioning it as an immersive slow-travel experience.

8 Sept 2026 · 2 min read

Just in

20 Aug 2026Riyadh Air Launches Bangkok Route, Expanding Asia Network 18 Aug 2026AROYA Cruises Relaunches Website to Simplify Booking Journey 16 Aug 2026Google Sells Ads Inside AI Overviews as DMA Frees Hotel Pricing 9 Aug 2026Chipotle In-Restaurant Prompts Boost Loyalty Sign-Ups 7 Aug 2026Syria Tourism Ministry Signs Digital Ecosystem Deal with Three Saudi Tech Firms 7 Aug 2026Taco Bell Loyalty Programme Drives Digital Sales Growth 4 Aug 2026American Airlines Digital Self-Service: Autonomy by Design

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