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CX News

Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

General

Dubai Airport DXB Terminal 3 Opens New Uber, Careem Pickup Lounge

Dubai International Airport has opened an air-conditioned ride-hailing lounge at Terminal 3, giving Uber and Careem passengers separate queuing lanes, seating and charging points instead of an open-air waiting area.

8 Sept 2026 · 2 min read

General

Naver's Digital Twin Platform Approved as Saudi Smart City Standard

Naver has secured Saudi approval to standardise its digital twin platform as the reference framework for smart city development across the Kingdom.

7 Sept 2026 · 2 min read

General

Dubai Taxi expands Bolt network with 1,607 Arabia Taxi vehicles

Bolt recorded one million Dubai trips by January 2025, supported by premium limousine partners and DTC vehicles

7 Sept 2026 · 2 min read

General

Etihad Rail passengers offered new car rental service to complete their journeys

Etihad Rail has partnered with Thrifty Car Rental to let passengers book onward vehicles within its platform, directly addressing the first- and last-mile friction that suppresses intercity rail adoption in the UAE.

23 Aug 2026 · 2 min read

General

Moove Valuation Reaches $2.1bn After Mubadala-Led $250m Round

UAE mobility fintech Moove has raised $250m in a Series C round led by Mubadala Investment Company, valuing the company at $2.1bn and taking total funding to roughly $694m.

21 Aug 2026 · 2 min read

General

Emirates lowers refund fees, adds free 24-hour fare hold

Emirates has cut refund fees, scrapped date-change charges on eligible fares, and introduced a free 24-hour fare hold for Dubai-linked bookings.

20 Aug 2026 · 2 min read

Just in

12 Aug 2026Dubai Airports Launches Smart Gates Eligibility Pre-Check Tool 12 Aug 2026e& Q2 revenue up 9% to Dh19.2bn as subscribers hit 251.5m 10 Aug 2026Qatar Merges Customs and Tax Platforms, Adds 11 Digital Services 10 Aug 2026Jazeera Airways expands UAE flights with more Abu Dhabi and Al Ain services

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