About

The consultancy born at the intersection of behavioral economics and human experience.

The CX design platform we built from a decade of client work.

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Join a team reshaping how the world experiences brands.

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COMPANY

Meet team Renascence

Build a tailored deck

Aslan Patov, CEO

20+ CX specialists

Life at Renascence

GROW WITH US

Grow your career in CX

Build your own CX firm

Our global network

CONNECT

Press & coverage

Services

Comprehensive CX and management consulting for enterprise brands.

Every engagement, mapped and scored in one AI workspace.

Open rene.cx ↗ALL SERVICES

Explore the full range of CX & management consulting services.

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CORE

Customer Experience

End-to-end transformation

Behavioral Economics

Science of decisions

Journey blueprints

Strategy Consulting

Management consulting

Cultural Change

CX-first culture

Customer Loyalty

Programs that retain

SPECIALIST

Digital Transformation

Technology-led CX

Employee Experience

Mystery Shopping

Audit experience

Training Programs

Org. Transformation

Restructure for CX

Solutions

Structured solutions that turn CX ambition into measurable outcomes.

Map, score and fix the journeys we redesign, with AI.

Open rene.cx ↗ALL SOLUTIONS

Explore every CX solution we offer.

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STRATEGY & GOVERNANCE

Vision, ambition & roadmap

Benchmark where you are

Operating model & standards

Listen, analyze, act

Turn ambition into action

Communication that lands

DESIGN & DELIVERY

Map & redesign journeys

Design for real customers

Blueprints & standards

Optimize operations

UX & Wireframes

Digital experience design

Escalation Strategy

Turn complaints into loyalty

CULTURE & EXPERIENCE

Customer Rituals

Moments customers remember

Corporate Policies

Policies that protect customers

Industries

A decade of CX transformation across the region's defining sectors.

Sector-ready journeys, scored by AI in minutes.

Open rene.cx ↗ALL INDUSTRIES

See how we work across every sector.

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BUILT ENVIRONMENT

Developers & communities

Hotels & resorts

Authorities & zones

FINANCE & TECH

Banking & Finance

SaaS & platforms

Telecommunications

Telecom operators

PEOPLE & MOBILITY

Providers & clinics

Schools & universities

Travel & Tourism

Airlines & DMOs

Products

Proprietary tools, platforms, and AI that power CX transformation.

Design, score and fix customer journeys with AI.

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DECK A · 36 FORCES

The forces that shape how humans experience the world.

Explore REBEL Reveal →ALL PRODUCTS

Explore the full Renascence product ecosystem.

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AI & TECHNOLOGY

Behavioral AI assistant

AI Sales Assistant

Automate your pipeline

AI CX design platform

LEARNING & GAMES

CX certification

Behavioral toolkit

The Art of Engagement

Behavioral selling course

PLATFORMS & TOOLS

Mystery shopping

Process mapping

CX TOOLKIT

CX Maturity Assessment

How mature are we, really?

CX Vision Generator

Where are we going?

CX ROI Calculator

Is CX worth the spend?

EX ROI Calculator

What are our people worth?

Department Planner

How should we be organised?

The full suite, free

Opinion

Insights, research, and conversations at the frontier of CX.

Turn what you read into a journey you can score.

Open rene.cx ↗

ReadExperience JournalArticles & research on CX, behavior, and transformation.Watch & listenExperience LoomOur video podcast on CX & behavior.CuratedCX NewsIndustry news that matters in CX, minus the noise.

Latest articles

Customer ExperienceSử dụng AI tạo sinh để soạn phản hồi khách hàng Customer ExperienceÁp dụng tư duy tinh gọn vào trải nghiệm khách hàng

Latest episodes

Ep. 03 · Customer LoyaltyCustomer Loyalty, Brand Loyalty & CX Ep. 02 · Artificial IntelligenceAI in Customer Experience

Latest news

GeneralSamsung cùng đối tác phát triển mô hình cửa hàng giặt sấy tự động Customer ServiceStonly ra mắt Business Process Agents tự động hóa quy trình CX

Hub

Free tools, templates, and resources to advance your CX practice.

Design, score and fix customer journeys with AI.

Open rene.cx ↗

THE MANIFESTOBurn the Deck.

Ten Virtues. Zero Excuses.Start reading →THE HUB

Every free tool, template and resource in one place.

Visit the Hub →

AI TOOLS

CX Maturity Assessment

AI-scored benchmark

CX Vision Generator

Write a vision that moves

CX ROI Calculator

Model your CX return

EX ROI Calculator

Value of engagement

Department Planner

Structure & staff teams

The full tool suite

FREE TOOLS

Ready-to-use templates

Interactive learning

Behavioral Biases

The science of CX

Shifts shaping CX

The regional CX index

Shrink PDFs privately

LEARNING

Events & Webinars

Learn & connect

Download research

CULTURE

Burn the Deck — our manifesto

Experience Hub

Events & Webinars

Where the CX community learns and connects — our webinars, workshops and the industry events we’ll be speaking at.

8 resultsSort

Events & Webinars

ConferenceIn-person

Genesys Xperience 2026

Genesys' flagship conference on AI-powered customer experience, orchestration and cloud — three days in Las Vegas.

📍 Wynn Las Vegas, Las Vegas, USA

ConferenceIn-person

Customer Experience Live Show Middle East 2026

Two days where the region's CX, marketing and contact-centre leaders explore AI-driven experience transformation in Dubai.

📍 JW Marriott Hotel Dubai Marina, Dubai, UAE

ConferenceIn-person

CCW Europe Summit 2026

Europe's flagship customer-contact summit — three days of benchmarking and practical CX and service strategy in Amsterdam.

📍 Passenger Terminal Amsterdam, Amsterdam, Netherlands

ConferenceIn-person

Engage Customer Summit 2026

Two days for senior UK customer-engagement leaders — case studies, expert insight and networking in London.

📍 Evolution, Battersea, London, UK

ConferenceIn-person

CCW Nashville 2026

A Customer Contact Week event bringing US contact-centre and CX leaders together for case studies and benchmarking in Nashville.

📍 Omni Nashville, Nashville, TN, USA

RoundtableIn-person

Digital Transformation & Customer Experience Summit 2026

An executive, in-person summit on linking digital transformation to customer experience — limited seats, in Boston.

📍 Boston, MA, USA

ConferenceIn-person

Genesys Xperience APAC 2026

The APAC edition of Genesys' flagship CX conference — AI, orchestration and cloud, in Sydney.

📍 Hyatt Regency Sydney, Sydney, Australia

ConferenceIn-person

Reuters Events: Customer Service & Experience East 2026

Senior CX, service and digital leaders turn AI ambition into measurable impact over two days in New York.

📍 New York, NY, USA