观点 · 体验期刊

关于体验、行为与变革的洞见。

来自Renascence团队的洞察、框架和分析——涵盖客户体验、行为经济学、服务设计以及品牌如何服务人类的未来。

01 —精选

本月阅读。

客户忠诚度August 2026

Reducing Churn: How to Catch the Silent Signals Early

Churn doesn't start with a cancellation — it starts with silence. Here's why the loudest customers are often the safest, and how to build retention systems that hear the quiet ones.

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02 —所有文章

期刊。

Feedback Management

继续探索Renascence

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我们的创始人

认识Aslan Patov

二十载深耕，将人类行为转化为商业成果。

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体验蓝图

《裸客》播客

与行业领袖就客户体验、忠诚度和行为展开对话。

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特许经营

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来自Renascence团队的洞察、框架和活动回顾。绝无垃圾邮件。

订阅收听体验织机

关于体验、行为与变革的洞见。

本月阅读。

Reducing Churn: How to Catch the Silent Signals Early

期刊。

NPS vs CSAT vs CES: Which Metric to Use When

Loss Aversion in Pricing: Why Losing £200 Hurts More Than Gaining It

SIPOC for CX: The Process Discovery Tool Journey Maps Miss

Why CX Breaks at the Channel Partner — and How to Fix It

CX Governance: The Roles, Rituals and Decision Rights That Work

Service Blueprinting: Making the Backstage of CX Visible

Finding the bottlenecks that hurt customers most

Designing Digital Government Services Citizens Actually Trust

Emotional vs Transactional Loyalty: Why Points Programs Fall Short

Designing self-service that customers actually prefer

How to Design an Employee Journey Map That Actually Works

What Citizen Experience Really Means for Government Services

What Actually Makes a Loyalty Program Work

How AI Agents Are Changing Customer Service in 2026

The EX–CX Link: Why Employee Experience Drives Customer Outcomes

Process Mapping for Customer Experience: Where to Start

继续探索Renascence

认识Aslan Patov

《裸客》播客

打造属于您的CX咨询公司

在您的收件箱中获取期刊。