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CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Patient Experience
Wisconsin Hospitals Top US in Five-Star Patient Experience Ratings
Wisconsin has the nation's highest concentration of five-star patient experience hospitals, pointing to state-wide consistency in care rather than a few standout institutions.
5 Oct 2026 · 2 min read · 2 sources
Patient Experience
Attelia Launches Health Tour App for Medical Tourism Journeys
Attelia has launched Health Tour, a mobile app consolidating international patients' hospital, travel, translation and aftercare coordination into a single digital touchpoint.
22 Sept 2026 · 2 min read
Patient Experience
Ochsner Children's Kids' Council Puts Young Patients in CX Design
Ochsner Children's has launched a Kids' Council so paediatric patients can give first-hand feedback on care, rather than having their experience filtered through parents or clinicians.
9 Sept 2026 · 2 min read
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