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Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Guest Experience
Disneyland President Lived in Resort Hotels to Study Guest Experience
Disneyland Resort's new president spent five weeks living in its hotels as a guest, experiencing check-in, dining and ride queues first-hand before setting operational priorities.
1 Oct 2026 · 2 min read
Guest Experience
Target appoints former Hilton CMO to lead guest experience
Target has hired Hilton's former chief marketing officer to lead its guest experience function, bringing hospitality-style service discipline into a big-box retail organisation.
17 Sept 2026 · 2 min read
Guest Experience
Waldorf Astoria Bangkok Launches IRIS Digital Guest Directory
Waldorf Astoria Bangkok has introduced IRIS, a digital ordering and guest directory platform that replaces printed in-room compendiums and menus with an interactive interface.
13 Sept 2026 · 2 min read
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