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CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Employee Experience
SAP to Acquire TechWolf, Deepening Skills Intelligence Data Push
SAP has agreed to acquire skills intelligence firm TechWolf, a deal framed around data depth and ecosystem fit rather than disclosed valuation, as SAP builds out the data layer behind its HR and AI tools.
10 Oct 2026 · 2 min read
Employee Experience
eHealth Wins Great Place to Work Certification for Third Year
eHealth has earned Great Place to Work Certification™ for 2026–27, its third consecutive year, based on employee survey data on trust, fairness and culture.
10 Oct 2026 · 2 min read
Employee Experience
Yellow.ai Launches Nexus EDGE, the Agentic Desktop Interface That Resolves Employee IT, HR, and Operations Issues -- Not Just Answers Them
Yellow.ai has launched Nexus EDGE, an agentic desktop tool that acts directly on employee IT, HR and operations requests rather than just answering queries or routing tickets.
5 Oct 2026 · 2 min read
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