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CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Customer Service
Luware Launches CRM Client for Microsoft Teams Contact Centres
Luware has released a CRM-embedded client for its Microsoft Teams contact centre platform, letting agents handle customer calls without switching into a separate Teams window.
11 Oct 2026 · 2 min read
Customer Service
Gartner: AI Bots to Cut Contact Centre Labor Costs $80BN in 2026
Gartner forecasts AI-powered bots will remove $80 billion from contact centre agent labour costs in 2026, as conversational AI shifts from pilot projects to mainstream deployment.
11 Oct 2026 · 2 min read
Customer Service
Netcall adds AI tools to Liberty Spark for process knowledge
Netcall has added three AI capabilities to Liberty Spark that capture institutional process knowledge, make it searchable, and turn approved requirements into working applications.
10 Oct 2026 · 2 min read
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