Curated by Renascence
CX News
Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.
Customer Experience
AEM Launches Online Store for Self-Service Safety Materials Access
The Association of Equipment Manufacturers has launched an online store letting members self-serve safety materials, replacing manual staff-mediated requests.
14 Sept 2026 · 2 min read
Customer Experience
Rent the Runway ties CEO change to discovery upgrade continuity
Rent the Runway has appointed a new CEO while confirming its product discovery and search upgrades will continue uninterrupted, signalling strategic continuity through the leadership change.
14 Sept 2026 · 2 min read
Customer Experience
Macy's NPS Keeps Rising After Store Renovation Rollout
Macy's says its Net Promoter Score has continued climbing after store renovations, signalling a lasting rather than short-term boost to customer sentiment.
11 Sept 2026 · 2 min read
Just in
Stay ahead of CX
Get the signal, not the noise.
The Journal, Experience Loom and the stories shaping CX — straight to your inbox.