Curated by Renascence

CX News

Industry news filtered for what actually matters in customer experience, behavioral science and the business of serving people — rewritten, synthesised, and free of the noise.

Banking

Félix Raises $200M to Expand Beyond Remittances via WhatsApp

Félix, a WhatsApp-based remittance platform for Latino immigrants in the US, has raised $200m in equity and debt, including $87m in Series C funding, to expand into broader financial services.

20 Sept 2026 · 2 min read

Customer Service

Dialflo Raises Rs 1.7 Cr for AI Contact-Centre Tech, Led by AJVC

Indian startup Dialflo has secured Rs 1.7 crore in an early-stage round led by AJVC to build AI-powered contact-centre technology, per Entrackr.

19 Sept 2026 · 2 min read

Marketing

Marriott Brings Loyalty Into Corporate Booking Tools With Spotnana Deal

Marriott has partnered with Spotnana to make Bonvoy loyalty status and benefits visible inside corporate booking tools, closing a long-standing blind spot in business travel.

19 Sept 2026 · 2 min read

AWS pushes partners to rethink pricing for the AI era

AWS is pushing its partner network to shift from seat-based licensing to pay-as-you-go and outcome-based pricing as enterprises scale generative AI use, per CIO Dive.

19 Sept 2026 · 2 min read

Hospitality

UAE-Germany €40bn Deal Targets AI, Digital Infrastructure

The UAE has pledged €40 billion to Germany for industry, AI, digital infrastructure and energy, with €10 billion earmarked for Bavaria and a new bilateral investment council to oversee deployment.

19 Sept 2026 · 2 min read

Top AI spenders cut per-employee costs by nearly 10 percent in August

Ramp's AI Index shows the top 1% of US firms by AI spend cut per-employee AI costs by nearly 10% in August 2026, as token prices fell 41% since March.

19 Sept 2026 · 2 min read

Just in

19 Sept 2026DeepSeek V4.1-Flash Cuts AI Agent Memory Costs by 75%19 Sept 2026Dubai to get second Etihad Rail station as RTA puts public transport centre stage 18 Sept 2026Integral raises €18M to unify SME back-office software 18 Sept 2026Legacy IT Systems Persist as Enterprises Prioritise AI Integration 17 Sept 2026PayNearMe Acquires Marr Labs to Add AI Voice Agents to PayXM 17 Sept 2026HES FinTech, Acquired expand embedded lending payments deal 17 Sept 2026Target appoints former Hilton CMO to lead guest experience 17 Sept 2026Djezzy Signs Agreement With UGCAA to Support Digital Transformation of Algerian Businesses 16 Sept 2026Universal Music, ElevenLabs Launch Licensed AI Remix Platform 16 Sept 2026Mediclinic Parkview Hospital in Dubai to expand with Dh420 million investment 16 Sept 2026Abu Dhabi Paid Parking Signs Signal Future Update, Not New Fees 16 Sept 2026Pocket FM AI Content Push Doubles Revenue Run Rate to $500M

View all news

Stay ahead of CX

Get the signal, not the noise.

The Journal, Experience Loom and the stories shaping CX — straight to your inbox.

Subscribe Read the Journal