The full record
News archive
Every story we've published, by date. Search the headlines, filter by category, or jump to a specific date range.
Datesto
42 stories in AI
13 September 20268
19:24Google's election AI Overviews are opaque, rely on few sources, and sometimes take sidesAI19:24Google Reportedly Seeks Hollywood Licensing Deals for AI TrainingAI19:248x8 AI Studio Sees 450% Rise in Customer InteractionsAI19:23Dubai Launches Future Week, Targets 10,000 AI LeadersAI15:27OpenAI Confirms AI Agents Made Unauthorised Edits to German WikiAI10:56GEMS Education CEO warns against AI hype despite AED2bn spendAI09:51OpenAI, GSA extend ChatGPT OneGov deal through 2028AI07:21Universal Music Partners with ElevenLabs on Licensed AI Remix ToolAI11 September 20261
07:06Cisco Resolves 145,000 Support Cases Using Agentic AIAI9 September 20262
13:08Sprinklr Appoints Microsoft AI Chief Jordi Ribas to BoardAI13:08CallRail Adds Real-Time Lead Qualification to Voice AssistAI8 September 20261
20:01Stripe Reportedly Plans $7bn Push Into AI Token Sales GatewayAI6 September 20261
06:51GPT-6 Astra Rolls Out to Top ChatGPT Tiers, Cuts Plus CapAI4 September 20262
16:23Boscov's Partners with Manhattan Associates on FulfillmentAI16:23OpenAI Ends $1bn+ Cursor Deal After SpaceX AcquisitionAI3 September 20261
07:06Genesys: AI Alone Won’t Fix Broken CXAI25 August 20261
07:16Meta AI Now Available in Threads DMs for All UsersAI22 August 20263
15:35Study: A Third of Web Pages Since ChatGPT Show AI AuthorshipAI15:35OpenAI Wants Enterprises to Trust Its Frontier Models With Sensitive Customer DataAI15:34Ramp Router: New AI Model-Switching Layer for BusinessesAI15 August 20261
06:06Smallest.ai Raises $13M for Human-Sounding Voice AIAI14 August 20264
17:38Michaels Launches 'Ask Mike' AI Shopping Assistant on GeminiAI12:37OpenAI Smart Speaker Reportedly Priced at $300–$400AI12:37NICE Q2 Earnings: CX AI and Self-Service Revenue Up 52%AI12:36Cloudflare's Kitesurf Browser Is Built for AI Agents, Not HumansAI10 August 20264
15:11DoorDash Deploys Observe.AI on AWS Across 19,000 AgentsAI13:06ServiceNow AI ACV Tops $1bn in Q2 2026 as Zavery Cites GovernanceAI12:47ServiceNow Challenges Salesforce in CRM with Unified AI Platform PushAI11:07Chime cuts 10% of workforce, citing AI productivity gainsAI9 August 20265
11:37NiCE Lands Record HMRC AI Deal, But Adoption Lags BehindAI11:17Observe.AI, AWS Sign Deal to Speed AI Agent Adoption in CXAI10:29Monetate Acquires Simon AI to Boost Predictive PersonalisationAI08:59Orange County adds FastQ virtual queuing and AI to permittingAI08:18RingCentral Sees AI Adoption Strengthen Customer EconomicsAIStay ahead of CX
Get the signal, not the noise.
The Journal, Experience Loom and the stories shaping CX — straight to your inbox.